Anna Mamadzhanova

• Working closely with facilities/rehabs.
• Medical billing operations excellence,
• Escalations with insurances.
• Leading a team of 7 UR specialists
• Collaborated with cross-functional teams, optimizing the overall medical billing process.
• Mentored new Utilisation Reviewers joining the department, sharing expertise in teaching methodologies specific to medical billing education.

Lead Fin Tech team of 11 direct reports at Wise, Plastic Card, Spend Department

• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team, which helped in tracking progress towards set KPI/SLAs effectively.
• Led cross-functional teams for successful project execution, while maintaining strong collaboration among team members.
• Managed schedules, accepted time off requests, and found coverage for short shifts.
• Assisted in recruitment to build a team of top performers.
• Maintained database systems to track and analyze operational data.
• Approval of partner invoices (VISA, Mastercard, Apple)
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supported incident management efforts by providing expert guidance in troubleshooting and resolving production issues.

Lead Tech team of 170 employees at Apple Retail UK, London (White City) 2020-2022

Lead Tech Team of 134 employees at Apple Retail UK, London (Brent Cross) 2019-2020

• Resource Management
• Direct Report/Team driving to KPI Targets,
• Operational Excellence for adequate profit loss balance
• Planning and overseeing completion of daily tasks such as opening/closing procedures, cash handling, and stocking shelves.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Assisted management with performance concerns, disciplinary action and conflict management issues.
• Facilitated timely and fair resolution of complaints/escalations and dispute through application of effective conflict management techniques.
• Improved team performance, coaching employees and offering one-on-one mentoring.
• Optimized team scheduling to maximize productivity while minimizing labor costs.
• Enhanced customer satisfaction by consistently delivering high-quality services and addressing concerns regarding the customer journey in Apple Store during different operational times (pre covid, during and postcovid, holidays, product launches, events)
• Assisted in recruiting, hiring, and onboarding new employees to build a high-performing team.
• Reduced errors in payroll calculations by meticulously reviewing timesheets and overtime records.
• Managed cash handling procedures accurately balancing register drawers daily.
• Overseeing Mac OS and Hardware repairs quality, efficiency and timeliness

• Boosted sales performance through regular team training sessions on effective selling techniques and product features.
• Improved team performance, coaching employees and offering one-on-one mentoring.
• Implementation of strategies to achieve KPI targets

• Top Sales, Top of Business Leads (worldwide), Top sales of services attached to product sales

• Meeting Quarterly KPIs.
• Team Scheduling.
• Cash handling.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.