Anna Seweryn

Effectively manage the renewal and growth of all contracts in the assigned territory

Positive interaction and collaboration with customers, Veeam partners and Veeam associates.

Assistance in negotiation of maintenance agreements

Identifying and looking for opportunities to restore maintenance work

Proactively monitor the expiring contracts funnel, execute actions in a timely manner to ensure continuity of assigned customers on service contracts

Increased productivity by automating repetitive tasks in the support process.

Provided exceptional customer service, addressing concerns professionally and empathetically.

Streamlined support processes for quicker response times and improved customer experiences.

Enhanced customer satisfaction by addressing and resolving issues in a timely manner.

Responded to customer needs through competent customer service and prompt problem-solving.

Improved first-call resolution rates by providing accurate information and effective problem-solving skills.