Annamaria Julia Szekely
Senior Quality Analyst
Brasov
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Quality Analyst
Majorel
05.2021 - Current
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Created test cases.
- Enhanced customer satisfaction by conducting root cause analyses and implementing corrective actions for reported issues.
- Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
- Facilitated open lines of communication between departments, fostering a culture of continuous improvement and shared accountability for product performance.
- Collaborated with cross-functional teams to establish quality standards, ensuring alignment with organizational goals and objectives.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reported problems and concerns to management.
- Conducted data review and followed standard practices to find solutions.
Content Moderator
Majorel
09.2020 - 05.2021
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Travel Agent
Viotop Travel
08.2014 - 09.2020
- Accumulated substantial knowledge over a span of five years.
- Gained expertise in client relations, negotiation sales, and public interaction.
Education
Bachelor - Inginerie Si Management in Industria Turismului
Universitatea Transilvania
Brasov 01.2008 - 01.2012
Skills
- Microsoft Office
- Internet Banking
- Invoicing
- Team assignments
- Quality Improvement
- Sampling
- Training implementation
- Correction action planning
- Strong communication skills
- Performance assessment
Driving License
B, 03/28/14
Timeline
Senior Quality Analyst
Majorel
05.2021 - Current
Content Moderator
Majorel
09.2020 - 05.2021
Travel Agent
Viotop Travel
08.2014 - 09.2020
Bachelor - Inginerie Si Management in Industria Turismului
Universitatea Transilvania
01.2008 - 01.2012
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