Florin Anton

• During my time at KCO, I successfully led development and implementation of targeted acquisition and retention programs for VIP customers
• By proactively segmenting and profiling this customer group, I was able to identify and execute effective promotions and rewards programs that helped retain and grow VIP customer base
• I also maintained direct communication with VIP customers through multiple channels, including email, chat, and phone, ensuring that their queries and complaints were handled promptly and efficiently, even outside of regular business hours
• In addition, I planned, executed, and hosted exclusive VIP events, which were highly regarded by customers and helped to further strengthen relationships with them
• By working closely with CRM team, I ensured that promotional offers and rewards were properly segmented to provide maximum value to our VIP customers
• Furthermore, I conducted regular analysis of competitors and I-Gaming landscape, using these insights to keep our VIP program competitive and relevant in the ever-changing I-Gaming industry
• Overall, my efforts led to a significant increase in revenue and a highly satisfied VIP customer base.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
• Prepared sales presentations for clients showing success and credibility of products
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Directed sales support staff in administrative tasks to help sales reps close deals
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
• Demonstrated products to show potential customers benefits and advantages and encourage purchases
• Built relationships with customers and community to establish long-term business growth
• Facilitated business by implementing practical networking techniques
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
• Organized promotional events and interacted with community to increase sales volume
• Managed accounts to retain existing relationships and grow share of business
• Implemented systems and procedures to increase sales
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning
• Delivered recommendations to long-term accounts to promote brand awareness to key audience
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Managed accounts to retain existing relationships and grow share of business.
• Implemented systems and procedures to increase sales.

• Opening and closing the place according to the rules
• Following the place procedures in opening a new day of work with all the activities included
• Check stocks of products in order to up-date database of the website and delivery service
• Prepare the restaurant , bar, terrace with everything needed, from cleaning to bar en-place, preparing the delivery area etc
• Answering telephone and online orders and processing them in an effective way, and coordinate them till completion
• Welcoming customers and recommending them a table according to the type of their meeting
• Recommending products available to customers depending on the availability of raw materials and depending on their preferred tastes to retrieve an food and drink order
• Processing the order, preparation of bar products and coordination of the kitchen to be in accordance with the client's taste
• Irreproachable and promptly customer service , yet in a friendly manner , communicating with them and trying to create a pleasant and friendly mood
• Kept server areas clean and stocked to increase efficiency while working tables
• Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages
• Processed orders and sent to kitchen employees for preparation
• Remained calm and poised when dealing with difficult customers or during busy shifts
• Upsold appetizers, drinks and desserts to increase restaurant profits
• Answered customers' questions, recommended items, and recorded order information

Liceul Tehnologic Dimitrie Filipescu, Buzau Metrological technician qualification