Antonia Constantinescu
Flight Attendant
Bucuresti
Overview
8
8
years of professional experience
Work History
Flight Attendant
Wizz Air
03.2022 - Current
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Used excellent customer service skills in addressing passengers' needs.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Flight Attendant
Emirates Airlines
12.2019 - 03.2022
Assistant Store Manager
Atelierele Pegas
07.2018 - 09.2019
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Sales Assistant
H&M Clothing
10.2017 - 08.2018
- Boosted store revenue through upselling and cross-selling techniques.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
Receptionist
Geting Casino UK Ltd
09.2016 - 10.2017
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Advisor
ECourier
02.2016 - 06.2016
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Administrative Studies - Digital Media
UBB Univerisity - Fspac
Cluj-Napoca, Romania 04.2001 -
High School Diploma -
College of Art "George Apostu"
Bacau, Romania 04.2001 -
Skills
Timeline
Flight Attendant
Wizz Air
03.2022 - Current
Flight Attendant
Emirates Airlines
12.2019 - 03.2022
Assistant Store Manager
Atelierele Pegas
07.2018 - 09.2019
Sales Assistant
H&M Clothing
10.2017 - 08.2018
Receptionist
Geting Casino UK Ltd
09.2016 - 10.2017
Customer Service Advisor
ECourier
02.2016 - 06.2016
Bachelor of Administrative Studies - Digital Media
UBB Univerisity - Fspac
04.2001 -
High School Diploma -
College of Art "George Apostu"
04.2001 -
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