Artyom Rogov
Bucharest
Summary
Detail‑oriented and motivated, looking for a new challenge where I can contribute to a creative and forward‑thinking team. I’m hardworking, proactive, and work well with others, especially in roles that require focus, adaptability, and strong communication. Outside of work, I enjoy music and travelling.
I am an Israeli citizen living in Romania for the past nine years, fully eligible to work full‑time under my current Residence Permit without company sponsorship.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
Work history
CUSTOMER SUCCESS MANAGER
Wallter UAB
Bucharest
07.2024 - 03.2026
- Coordinated onboarding process for corporate clients, making sure all required documents were collected and helping them transition smoothly into our services
- Supported existing customers by answering questions, troubleshooting issues, and finding practical solutions to keep everything running smoothly
- Served as the point of contact between clients and internal teams, helping keep communication clear and workflows accurate and efficient
- Walked new clients through entire onboarding flow, explaining each step, documents needed, and what to expect from the compliance process
- Translated legal and compliance documents from Hebrew to English, ensuring clarity and accuracy
HR COORDINATOR(Payroll and Recruitment)
Artiflekta
Bucharest
10.2023 - 03.2024
- Helped shape HR initiatives that kept the business running smoothly and supported team needs.
- Assisted with recruiting from start to finish — sourcing candidates, interviewing, and onboarding new hires
- Came up with practical recruiting ideas to meet staffing needs
- Worked with managers to understand hiring needs and support their teams
- Maintained relationships with external agencies to help fill roles quickly and effectively
- Helped with routine banking and payroll tasks
TEAM LEAD(Customer onboarding)
Nemesis
Bucharest
04.2023 - 10.2023
- Led a team handling onboarding for new customers, making sure they sent all required documents for their account activation
- Supported the team with daily questions and handled any escalations
- Kept workflows running smoothly by coordinating with other departments when needed
- Trained and developed customer care advisors to strengthen skills, boost performance, and improve team results
- Stayed involved in day‑to‑day work to help the team meet onboarding targets
OFFICE MANAGER
IntroMarketing
Bucharest
09.2016 - 02.2022
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources
- Collaborated closely with other managers to smooth and improve office operations
- Oversaw day-to-day office operations such as organizing correspondence, managing calls and creating business records
- Provide guidance and consultancy and promote the products and services to existing and potential customers
- Conducting team meetings to update members on best practices and continuing expectations
CUSTOMER SERVICE ANALYST
ProTrader
Tel-Aviv
07.2014 - 09.2016
- Managed an extensive portfolio of clients across EMEA, providing updates about the new products and supporting the sales process
- Provided support to the team manager and performing management duties when the manager was absent or out of the office
- Provided guidance and consultancy by promoting the products and services to existing and potential customers
- Identified potential customers
SALES REPRESENTATIVE
Herbalife
Tel-Aviv
07.2013 - 06.2014
- Grew customer base by acquiring new customers
- Shared comprehensive brand and product knowledge to maximise sales
- Guided clients through behavior change and weight management programs in alignment with personal goals
Education
High School Diploma -
Johanna Jabotinsky Highschool
Be'er Ya'akovMicrofinances & Macrofinance Management
University Of Ramat Gan
Ramat GanSkills
- Account Management
- Resource allocation
- Communication skills
- Agile decision making
- Organizational skills
- Creative
- Proactive
- Data analysis and reporting
- Microsoft Office
- CRM systems
LANGUAGES
Hebrew, Russian: First Language
Native
English: C2
Fluent
Romanian: A2
Elementary
DRIVING LICENCE
Category B auto
Timeline
CUSTOMER SUCCESS MANAGER
Wallter UAB
07.2024 - 03.2026
HR COORDINATOR(Payroll and Recruitment)
Artiflekta
10.2023 - 03.2024
TEAM LEAD(Customer onboarding)
Nemesis
04.2023 - 10.2023
OFFICE MANAGER
IntroMarketing
09.2016 - 02.2022
CUSTOMER SERVICE ANALYST
ProTrader
07.2014 - 09.2016
SALES REPRESENTATIVE
Herbalife
07.2013 - 06.2014
High School Diploma -
Johanna Jabotinsky Highschool
Microfinances & Macrofinance Management
University Of Ramat Gan