Summary
Overview
Work History
Education
Skills
Certification
Timeline

Aura Pandele

Customer Service And Logistics Manager
Bucharest

Summary

- Customer Service: Demonstrated ability to deliver exceptional customer service, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
- Logistics Management: Proficient in overseeing logistics operations, including inventory management, distribution, and transportation, with a strong focus on optimizing efficiency and reducing costs.
- Procurement: Skilled in procurement processes, including vendor selection, negotiation, and contract management, to secure the best quality materials and services while achieving cost objectives.
- Leadership: Proven track record of effectively leading teams, providing guidance, and fostering a positive work environment to drive productivity and achieve organizational goals.
- Process Improvement: Experienced in implementing streamlined processes and systems to enhance operational efficiency, reduce errors, and improve overall performance.
- Analytical Thinking: Utilize data analysis and forecasting techniques to identify trends, make informed decisions, and drive continuous improvement initiatives in logistics and procurement.
- Relationship Building: Build and maintain strong relationships with stakeholders, including customers, suppliers, and shipping partners, to ensure seamless operations and enhance business partnerships.
- Strategic Planning: Participate in the development and implementation of strategic plans, aligning departmental goals with overall organizational objectives to drive success.

Overview

20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Customer Service and Logistcs Manager

Reckitt Benckiser SRL
Bucharest
01.2023 - Current
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Planning, Customer Service and Logistics Manager

Chipita Romania SRL/Mondelez Snack Produciton SRL
Bucharest
12.2017 - 12.2022

· Lead, optimize and coordinate the team.

· Warehouse optimization.

· Ensure the correctness &freshness of the stock.

· Follow up of all customers, orders, loadings.

· Transportation planning according with the tender.

· Manage all logistics operations to ensure the accuracy of inventory.

· Optimize logistics organization in terms of efficiency, quality, safety, service level

· Production planning

· Establish production plans based on customer requirements, materials availability

· Monitor and make sure that all imports /exports operations are done safely without any legal risk

· Disponible for internal / external audits

· To solve every problem as soon as possible which is caused by supply chain operations that effects production and logistics Operations

· Connects with suppliers for day-to-day Management of the delivery

· Organizing scrapping of aged/deactivated materials

· Monitor delivery status of open purchase orders and take appropriate action on the expedition, escalation, or shipping mode intervention to ensure timely replenishment of stocks


  • Stock Level optimization to meet On-time delivery objective
  • Supervise aging purchase orders and ensure replenishment is fulfilled

Logistics Specialist

Chipita Romania SRL
Bucharest
04.2014 - 12.2017

· Receiving orders ;

· Preparing the documents accompanying the goods ;

· Analyzing orders and transmiting them to the warehouse according to stock ;

· Preparing documents for loading transportation ;

· Performing specific reports requested by the logistic manager ;

· Introducing orders in the operating system

· Maintaining different reports

· Daily sending the central warehouse inventory reports

Production planning

Logistics Specialist

MACROMEX S.R.L
Bucharest
08.2009 - 03.2014

Logistics Specialist

AGROCHEMICALS Suntory S.R.L
Bucharest
03.2008 - 08.2009

Logistics Specialist

KLG Europe Logistics S.R.L
Bucharest
03.2003 - 03.2008

Education

University of Faculty of Philosophy And Journalism

Spiru Haret, Bucharest
10.2002 - 06.2006

Skills

Strategic Logistics Management, Customer Relationship Management , Produciton Workflow Optimization,Demand Forecasting and Inventory Management,Supplier Collaboration and Negotiation,Continuous Improvement Initiatives

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Certification

Customer Service

Timeline

Customer Service and Logistcs Manager - Reckitt Benckiser SRL
01.2023 - Current
Planning, Customer Service and Logistics Manager - Chipita Romania SRL/Mondelez Snack Produciton SRL
12.2017 - 12.2022
Logistics Specialist - Chipita Romania SRL
04.2014 - 12.2017
Logistics Specialist - MACROMEX S.R.L
08.2009 - 03.2014
Logistics Specialist - AGROCHEMICALS Suntory S.R.L
03.2008 - 08.2009
Logistics Specialist - KLG Europe Logistics S.R.L
03.2003 - 03.2008
Spiru Haret - , University of Faculty of Philosophy And Journalism
10.2002 - 06.2006
Aura PandeleCustomer Service And Logistics Manager