Aurelian Hoza
QA Service Manager
Cluj Napoca
Summary
Enthusiastically passionate gaming expert with 10+ years of experience delivering top-notch titles like, most recently, Asphalt 9, Disney Dreamlight Valley, and Disney Speedstorm.
My profound understanding of QA, game development life cycle, market trends, and player psychology enables me to anticipate bottlenecks and proactively provide optimal solutions.
I excel at overseeing and improving QA processes, budgeting, strategic planning, and stakeholder communication. With vast experience managing remote teams and complex dynamics, I currently lead 350+ individuals across diverse countries, ensuring seamless alignment with project goals and company vision.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
QA Service Manager
SC GAMELOFT ROMANIA SRL
Cluj Napoca
12.2022 - Current
- Managed over 300 people in multiple teams, across countries and continents.
- Performed continued forecasting and budgeting, through strategic planning and alignment of objectives with service and company vision.
- Established and monitored Key Performance Indicators (KPIs) to measure and evaluate the service's progress and success.
- Translated Clients' and Stakeholders expectations into actions and processes.
- Developed short and long-term objectives in line with SLAs.
- Upgraded QA workflows, procedures, methodologies and mentality.
- Fostered a growth mindset, oriented towards operational excellence though People Development
- Provided information, knowledge and ideas to Clients and Stakeholders, helping them make the best decisions towards their projects' success.
- Created and maintained a healthy work environment in the teams and across the service
QA Project Manager
SC GAMELOFT ROMANIA SRL
Cluj Napoca
03.2022 - 12.2023
- Coordinated test teams in multiple countries (remote). On my last project, I had 35 testers, in 4 different studios.
- Established and maintained project specific processes and workflows.
- Ensured compliance to all quality related goals.
- Prepared and presented various reports for Clients and Stakeholders.
- Provided relevant trainings to all team members, ensuring everyone performed at the desired standards.
- Designed test methodologies and test cases, assigned tasks and manage all test environments.
- Timely and proactively identified potential risks in the testing process and implemented strategies to mitigate them.
- Acted as main point of contact between QA - DEV - Top Management.
- Led and motivated project team to meet and exceed required KPIs.
- Built collaborative working relationships with all project teams.
- Managed, accomplished and exceeded client expectations
NINTENDO and PlayStation QA Specialist
SC GAMELOFT ROMANIA SRL
Cluj Napoca
07.2021 - 03.2022
- Issued and maintained relevant platform and project documentation.
- Created training materials and operating manuals to provide didactic guidance and clear instructions of Quality Assurance.
- Reviewed certification requirements and reported potential submission blockers ahead of time.
- Collaborated with research and development teams to implement improved Quality Assurance processes.
- Documented and reported any defects or non-compliance issues found during the testing process.
- Examined completed test runs, evaluating successes and highlighting areas requiring quality improvements.
- Formulated reports of gathered data for top management and stakeholders.
SHIFT COORDINATOR
SC GAMELOFT ROMANIA SRL
Cluj Napoca
05.2014 - 07.2021
- Oversaw and managed all Night Shift teams by assigning tasks, setting performance expectations, and monitoring progress (highest head count was 90 QAs)
- Created and maintained shift schedules to ensure optimal coverage for testing and meeting project deadlines.
- Ensured that all QA teams executed test cases accurately and thoroughly, following established testing methodologies and best practices.
- Ensured that projects are always delivered in time, budget and with the highest possible quality.
- Spearheaded key projects, which resulted in high customer satisfaction and increased business revenues.
- Prepared and presented shift reports, documenting tests progress and status, bug statistics and any critical issues or challenges encountered during testing.
- Monitored the performance and productivity of team members, providing feedback, coaching, and support to improve their skills and efficiency.
- Facilitated communication between the QA teams and other departments, such as development, design, and production, to address questions, concerns, and feedback.
- Ensured new hires are properly onboarded and provided ongoing training to keep the teams updated on testing methodologies and tools.
- Researched and identified opportunities for process improvement and efficiency gains within the QA teams, proposing and implementing changes as needed.
- Conducted performance evaluations and provided performance feedback to team members during regular reviews.
- Cultivated a positive work environment within the shift, fostering team morale, and promoting a culture of collaboration and teamwork.
- Ensured adherence to all company policies and procedures.
QA PROJECT MANAGER
SC GAMELOFT ROMANIA SRL
Cluj Napoca
11.2013 - 05.2014
- Coordinated a local team of 20 people.
- Established and maintained project specific processes and workflows.
- Ensured compliance to all quality related goals.
- Prepared and presented various reports for Clients and Stakeholders.
- Provided relevant trainings to all team members, ensuring everyone performed at the desired standards.
- Designed test methodologies and test cases, assigned tasks and manage all test environments.
- Acted as main point of contact between QA - DEV - Top Management.
- Lead and motivated project team to meet and exceed required KPIs.
- Built collaborative working relationships with all project teams.
QA LEAD
SC GAMELOFT ROMANIA SRL
Cluj Napoca
07.2013 - 11.2013
- Developed comprehensive test plans and strategies, overseeing testing efforts, and ensuring alignment with project goals.
- Coordinated and monitored test case execution, ensuring proper distribution of testing efforts among team members.
- Monitored the bug tracking process, reviewing and prioritizing reported issues, and guiding testers on bug reporting and resolution.
- Spearheaded regression testing efforts while analyzing the impact of new updates and fixes on existing functionality and providing constant feedback to dev teams.
- Prepared detailed reports for dev teams and higher management
- Led and managed the QA team, assigning tasks and monitoring individual performance.
- Assisted in project coordination and task management, collaborating with other teams to achieve project objectives.
- Provided mentorship and training to QA team members, fostering their growth and development in manual testing techniques and video game testing practices.
SENIOR QA TESTER
SC GAMELOFT ROMANIA SRL
Cluj Napoca
01.2013 - 07.2013
- Onboarded and coached newly hired juniors
- Created, reviewed and maintained test cases and test scenarios to ensure maximum coverage and accuracy in tests.
- Oversaw and coordinated the execution of test cases by junior testers and ensured testing objectives are met.
- Managed the bug tracking process, reviewing and prioritizing reported issues, and providing guidance to junior testers on bug reporting and triage.
- Prepared detailed and organized test documentation
- Collaborated with the QA Lead and other teams to ensure the setup and maintenance of test environments for different platforms and configurations.
- Collaborated closer with developers, designers, and other stakeholders to communicate testing progress, address concerns, and advocate for quality improvements.
QA TESTER
SC GAMELOFT ROMANIA SRL
Cluj Napoca
05.2012 - 01.2013
- Conducted manual testing of video games to ensure functionality, performance, and adherence to quality standards.
- Identified and reported defects and issues encountered during testing, using bug tracking software.
- Documented test results and logs in a clear and organized manner.
- Assisted in regression testing to verify that previously identified issues have been resolved.
- Assisted in setting up and configuring test environments for different platforms and devices.
- Assisted in updating and maintaining test cases and GDDs
- Collaborated with senior testers and team members to ensure comprehensive test coverage and knowledge sharing.
Education
Diploma of Higher Education - Foreign Languages
Solomon Halita High School
Sangeorz-Bai, BN 09.2007 -
Skills
QA Management
Languages
Romanian
First Language
English
Proficient
C2
French
Elementary
A2
Spanish
Elementary
A2
Software
JIRA
Confluence
Office suite
Test case management
Metrics monitoring tools
Collaboration tools
Timeline
QA Service Manager
SC GAMELOFT ROMANIA SRL
12.2022 - Current
QA Project Manager
SC GAMELOFT ROMANIA SRL
03.2022 - 12.2023
NINTENDO and PlayStation QA Specialist
SC GAMELOFT ROMANIA SRL
07.2021 - 03.2022
SHIFT COORDINATOR
SC GAMELOFT ROMANIA SRL
05.2014 - 07.2021
QA PROJECT MANAGER
SC GAMELOFT ROMANIA SRL
11.2013 - 05.2014
QA LEAD
SC GAMELOFT ROMANIA SRL
07.2013 - 11.2013
SENIOR QA TESTER
SC GAMELOFT ROMANIA SRL
01.2013 - 07.2013
QA TESTER
SC GAMELOFT ROMANIA SRL
05.2012 - 01.2013
Diploma of Higher Education - Foreign Languages
Solomon Halita High School
09.2007 -
AGILE and SCRUM certification - in progress
Customer satisfaction and time management course - SferaBusiness 2022
Project management course - 2015
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