Aurora-Elena Petcu
București
Summary
Gaming professional prepared for role with extensive experience in casino operations and customer interactions. Recognized for consistently delivering high-quality services and maintaining integrity in game management. Collaborates effectively with team members and adapts to evolving situations, showcasing strong communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Croupier
Arrise powered by Pragmatic Play
București
08.2023 - Current
- Enhanced casino atmosphere by providing exceptional customer service and maintaining professionalism.
- Delivered an engaging gambling experience by creating a friendly atmosphere and interacting positively with players at the table.
- Promoted a safe and enjoyable gambling experience for all customers, adhering to strict rules and regulations.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Applied standard or special rules to games based on pre-agreed game rules.
Sales Assistant
Inditex România
București
05.2023 - 07.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
Visuals Commercial Specialist
Zara (Inditex România)
București
01.2023 - 04.2023
- Followed all company policies and procedures to deliver quality work.
- Improved team collaboration by initiating regular strategy meetings.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Restructured customer service process, ensuring quicker response times.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Sales Assistant
Zara (Inditex România)
București
08.2021 - 12.2022
- Communication, Team work, Customer service, organizational
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Sales Assistant
H&M Hennes & Mauritz SRL
București
05.2021 - 08.2021
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Copywriting&Digital Marketing
Asociația Studenților Economiști din România
București
11.2020 - 05.2021
- Improved conversion rates by designing and implementing user-friendly landing pages.
- Strengthened online presence through engaging social media management and consistent posting schedules.
- Optimized paid advertising campaigns for maximum return on investment using data analysis tools.
- Increased brand awareness by creating and executing targeted digital marketing campaigns.
- Monitored digital marketing trends to stay current and ensure the organization''s competitive edge.
- Boosted website traffic with search engine optimization strategies and keyword-rich content creation.
- Drove customer engagement through creative storytelling and compelling content, resulting in increased loyalty and brand advocacy.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Used various market research tools and techniques to gather, analyze and interpret data.
Volunteer
Proedus
București
10.2017 - 09.2019
- Comunicare, Adaptabilitate, lucru echipa
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Increased cultural awareness with organization of multicultural festivals.
Fundrasier
Asociația FDP-Protagoniști în educație
București
06.2018 - 09.2018
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Developed and executed creative strategies to promote fundraising events.
- Generated increased revenue by identifying new potential donors and implementing targeted outreach strategies.
Education
Bachelor of Administration - Business Administration
Titu Maiorescu University
BucharestHigh School Diploma - Mathematics And Informatics
Nichita Stănescu Highschool
Bucharesti07.2020
Skills
- Customer service
- Entertainment
- Blackjack
- Casino
- Teamwork
- Operating cash register
- Sales abilities
- Sales Management
- Team Management
- Visual merchandising
- Communication
- Organizational
- Communication
- Adaptability
- Team work
- Positive attitude
Languages
English
Upper intermediate (B2)
French
Beginner (A1)
Timeline
Croupier
Arrise powered by Pragmatic Play
08.2023 - Current
Sales Assistant
Inditex România
05.2023 - 07.2023
Visuals Commercial Specialist
Zara (Inditex România)
01.2023 - 04.2023
Sales Assistant
Zara (Inditex România)
08.2021 - 12.2022
Sales Assistant
H&M Hennes & Mauritz SRL
05.2021 - 08.2021
Copywriting&Digital Marketing
Asociația Studenților Economiști din România
11.2020 - 05.2021
Fundrasier
Asociația FDP-Protagoniști în educație
06.2018 - 09.2018
Volunteer
Proedus
10.2017 - 09.2019
Bachelor of Administration - Business Administration
Titu Maiorescu University
High School Diploma - Mathematics And Informatics
Nichita Stănescu Highschool