· Experience in Configuration & Troubleshooting of different nodes Ericsson Nodes: SGSN/MME, SAPC, CSCF/VOLTE/MTAS/CUDB/HLR.
· Involved in node upgrade activities.
· Handling operations from India for Telenet Belgium from Core networks perspective.
· Providing 2nd Level service problem restoration and optimization of Core Products, network faults/alarms, prioritize faults and meet defined WLA SLA in the form of Trouble tickets to more than 50 Core nodes based on high level analysis and troubleshooting.
· Ensure 98.98% Network availability. Deliver services within networks in accordance with a customer service contract including on-site support and emergency handling. independently, according to a set of defined alternatives, and apply standard resolving processes in the network.
· Support Project and Design Team for implementation and designing a new network.
· Deployment of HLD/LLD in Core Network.
· Develop and design methods, corrections, tools, and scripts within a defined framework and in accordance to customer requirements.
· Roles and Functions: Implementation, operation, and Maintenance of Tata SBC Project.
· Responsible for coordinating multiple resources to perform various maintenance Activities as it relates to TDM circuits, VOIP circuits, PBXs and SBC.
· Conduct installs of telecom equipment, configuration of network equipment, SBC and telecom equipment.
· Providing 2nd Level service problem restoration and optimization of Core Products, network faults/alarms, prioritize faults and meet defined WLA / SLA in the form of Trouble tickets to more than 200 Core nodes based on high level analysis and troubleshooting.
· Deliver services within networks in accordance with a customer service contract including on-site support and emergency handling independently, according to a set of defined alternatives, and apply standard resolving processes in the network.
· Deliver services within networks in accordance with a customer service contract including on-site support and emergency handling independently, according to a set of defined alternatives, and apply standard resolving processes in the network.
· Deliver services within networks in accordance with a customer service contract including on-site support and emergency handling independently, according to a set of defined alternatives, and apply standard resolving processes in the network.
· Support Project Team for implementation and designing a new network Provide knowledge sharing sessions to the Managed Services, L1/L2 Fault Management, and Field Teams to develop their Competence.
· • Conduct customized integration of new functionality/features/products/networks, including 3rd party products and end to end support during roll-out.
· KPI Measurements and Improvements in the Network and provide assistance to GPOC/NPOC teams.
· Involved in regular activities of Software Configuration & fault management.
Achievement:
· Won Club Achiever Award in Alcatel for August-2009 for working in a system performance like ASR and removing fault in Lucent.
· Won Club Achiever Award in Alcatel for August 2010 to save the company equipment in floods.
· Win Club Achiever Award in Alcatel for NOV2010 for Working in KPI of Switch and having the highest call success ratio during the MNP testing.
· Won All Star Award in Ericsson Romania 20 Time.
· Power and Ace Award