Diana Baby
MDF Rate Cards Management Lead
Bucharest,Bucharest
Summary
Resourceful and adaptable professional with a natural talent for fostering positive change and collaboration. Deep understanding of organizational dynamics. Excels in stakeholder communication and drives transformative initiatives to enhance efficiency and boost morale within the organization.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
MDF Rate Cards Management Lead
HP Inc.
11.2024 - Current
- Develop and optimize rate card structures for transparent pricing and competitiveness (Retail and Commercial segments)
- Drive digitalization initiatives to streamline rate card management and partner pricing workflows, leveraging automation tools, considering completion rate of simplification, improvement and automation of rate cards capabilities.
- Analyze pricing data and trends to ensure cost-efficiency and scalability in partner programs.
- Collaborate with cross-functional teams to align rate card strategies with overall business objectives and partner needs.
- Monitor and report on the performance of rate card initiatives, identifying areas for improvement.
MDF Alliance Engagement Lead / Business Account Manager
HP Inc
06.2023 - 11.2024
- Act as the main liaison between the Alliance Partners and HP teams for Alliance channel led MDF
- Regular engagement with PS category Alliance Org and Alliance partners directly to understand changes in requirements or direction
- Secures alignment with the Marketing team on common relevant topics
- Cascades updates and changes in Alliance partners requirements to process and Ops team, owns communication process and flow to channel partners
- Responsible for training plan for the Alliance partners and working closely with the Global Alliance Process SME
- Oversees program specific KPIs for alignment with targets, trends review and gaps, identifying potential issues and building improvement plans and actions
- Act as SPOC for the respective Alliance partners – communicate, manage escalations, and improve the regional health of MDF
Reseller Account Operations Manager
HP Inc
02.2017 - 05.2023
- Act as end-to-end accountable for operational performance of large & mid-size commercial partners/resellers in Germany and manage the operational business relationship with them
- Support the assigned sales resources on the partner account with operational expertise and process knowledge
- Drive change management and operational improvement projects
- Drive regular reviews of the company’s operational performance with relevant stakeholders
- Conduct business analysis and process improvements and implementation
- Provide leadership and training on specific processes
- Solve complex business issues and make appropriate recommendations by applying advanced Subject matter expertise
Coach & Quality Assurance Analyst
Xerox
01.2014 - 02.2017
- Create, manage, and deliver training sessions content for new hires and existent employees
- Conduct skills, technical, management and staff development training courses within business teams
- Assess the quality level and effectiveness of HR services provided by the team, evaluate need, and develop new training materials to ensure training needs are met
- Communicate and establish development strategies for HR services in compliance with the clients’ standards
- Develop and implement total quality management (TQM) programs and initiatives
- Conduct audits and review/analyze data and documentation
- Develop, implement, and lead key process improvement efforts and influence cross-functional efforts
- Assist in the development of systematic approaches for assuring high quality service, identify the interface of key activities within and between the functions of the organization
- Focus on the factors such as resources, methods, and materials that will improve key activities
Senior Process Associate HR Admin (Germany) & Process Trainer
Genpact
01.2013 - 01.2014
- Generate and update reports regarding the execution of the changes and actions requested by the German employees and/or managers
- Audit activities related to German client’s business
- Handle the dialogue with the client for any kind of inquiries that might occur on any process currently working on or with full charge
- Elaborate or improve the working procedures to ease the operational processes, update SOPs, prepare monthly analytic reports and dashboards
- Attend meetings and conference calls with clients’ representatives and present analysis, team’s results, arising issues and possible solutions
Insurance Broker
Credit Europe Asigurari-Reasigurari
08.2012 - 12.2012
- Prepare insurance offers and promissory notes for new leasing contracts or external clients
- Send insurance offers to marketing representatives or contact customers for presenting them directly and helping them with information/full consultancy about insurance conditions, quotas, services
- Make risk inspections and, if necessary, visits to customers together with a representative from the insurance company
Project Manager for Product Development
CIG Romania Life Insurance
04.2009 - 01.2012
- Elaborate or improve the work procedures to ease the operational processes, adapted according to CSA regulations, internal and external audit and to company's standards for all the products within the portfolio
- Testing new insurance products
- Ensure the management in good conditions of the insurance policies and execute changes of any kind regarding the insurance policies
- Elaborate and update the reports regarding the situation of portfolios from sales channels: due payments, payment delays, active, orphan and cancelled policies
- Guide, support and check the agencies regarding the complying of the company's procedures
Sales Force Administrator
Salvefinance Romania
09.2007 - 04.2009
- Maintain the relationship with the branches of the company to ensure the correct implementation of the Sales Force Administration procedures on development and management of the financial services and products intermediated by the company
- Organize, guide, and check the compliance of the department’s procedures and the appropriate development of the database
- Prepare the monthly and quarterly reports to CSA regarding the brokerage activity
Event Coordinator for Private Events
JW Marriott Bucharest Hotel
09.2005 - 08.2007
- Handle complex events (weddings, baptizing, private events, official delegations, outside caterings)
- Meet and review details of the signed contract with the clients, check payment terms and execution, set details for the event: decorations, menus, schedule, list of participants, etc
- Up-selling process according to clients’ needs
- Monitor events in house to ensure compliance with brand standards, check satisfaction level throughout the day, and solve any problems that arise
- Schedule and conduct Post-Event Meetings, discuss any dates for future meetings, get feedback from the customers
Economist
ERA Design & Consulting Co.
01.2005 - 08.2005
- Primary accountancy
- Keep track of the contracts and clients, expenses, and incomes
- Maintain the relationship with the clients, suppliers, public institutions, and banks
Education
Master of Science - Business Administration
Bucharest University For Economic Studies
Bucharest 10.2004 - 06.2006
Bachelor of Arts - Business Administration
Bucharest University For Economic Studies
Bucharest 10.2000 - 06.2004
Skills
Relationship management
Influencing skills
Process analysis and improvement
Business process reengineering
Project Management
Data analysis
Change management
Key performance indicators
Continuous improvement
Quality assurance
Adaptability and flexibility
Training delivery
Certification
Professional Scrum Master PSM 1 - Scrum.org
Timeline
MDF Rate Cards Management Lead
HP Inc.
11.2024 - Current
MDF Alliance Engagement Lead / Business Account Manager
HP Inc
06.2023 - 11.2024
Reseller Account Operations Manager
HP Inc
02.2017 - 05.2023
Coach & Quality Assurance Analyst
Xerox
01.2014 - 02.2017
Senior Process Associate HR Admin (Germany) & Process Trainer
Genpact
01.2013 - 01.2014
Insurance Broker
Credit Europe Asigurari-Reasigurari
08.2012 - 12.2012
Project Manager for Product Development
CIG Romania Life Insurance
04.2009 - 01.2012
Sales Force Administrator
Salvefinance Romania
09.2007 - 04.2009
Event Coordinator for Private Events
JW Marriott Bucharest Hotel
09.2005 - 08.2007
Economist
ERA Design & Consulting Co.
01.2005 - 08.2005
Master of Science - Business Administration
Bucharest University For Economic Studies
10.2004 - 06.2006
Bachelor of Arts - Business Administration
Bucharest University For Economic Studies
10.2000 - 06.2004
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