Summary
Overview
Work History
Education
Skills
Hobbies: Gaming & Reading
Languages
Timeline
Generic

Badita Florin Daniel

Turda

Summary

Dynamic team leader with a proven track record at Concentrix, excelling in coaching and mentoring to enhance team performance. Skilled in conflict resolution and analytical thinking, I successfully boosted customer satisfaction through effective training and resource management, fostering a collaborative environment that empowered staff to achieve their goals.

Overview

4
4
years of professional experience

Work History

Team Leader

Concentrix
01.2024 - 01.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Generated reports detailing findings and recommendations.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Team Coach

Concentrix
07.2021 - 01.2024
  • Evaluated individual knowledge, skills, and strengths, and organized coaching sessions accordingly for each team member.
  • Reduced errors in daily tasks with thorough training sessions and regular feedback on individual performances.
  • Led team meetings to discuss progress, address concerns, and share best practices for continuous improvement.
  • Boosted customer satisfaction ratings through consistent delivery of high-quality service by well-trained staff members.
  • Continuously evaluated coaching methodologies and strategies, adjusting as needed to maximize effectiveness based on the unique needs of each team member.
  • Offered constructive feedback to clients to help reach goals.
  • Utilized various coaching models and techniques to maximize success.
  • Prepared reports by analyzing various data.
  • Improved team performance by implementing effective coaching strategies and setting clear goals.
  • Implemented efficient processes for task delegation and workload management, optimizing resource allocation within the team.

Education

High School Diploma -

Turda Technical College
Turda
01-2017

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • Coaching and mentoring
  • Work planning
  • Analytical thinking
  • Conflict resolution
  • Safety processes and procedures
  • Meeting facilitation
  • Client communication
  • Task delegation

Hobbies: Gaming & Reading

In my free time I do enjoy playing video games with friends that I've made across various countries, and sometimes even enjoying good fantasy books.

Languages

English
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Spanish
Beginner (A1)

Timeline

Team Leader

Concentrix
01.2024 - 01.2025

Team Coach

Concentrix
07.2021 - 01.2024

High School Diploma -

Turda Technical College

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Badita Florin Daniel