Notion
Bara Victor
Bucharest
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
13
13
years of professional experience
2
2
Certifications
3
3
Languages
Work History
German Support Analyst
IGT Solutions
03.2024 - Current
- Performed remote support tasks for mobile devices such as smartphones and tablets.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created user accounts and assigned permissions.
Freelance Video Editor
Baracomic Stand-up S.R.L
1 2017 - Current
- Passionate storyteller and visual artist with a keen eye for detail and a knack for bringing ideas to life through video editing
- High Proficiency in Davinci Resolve, Premiere Pro, Adobe Photoshop, Affinity Photo2
- Skilled in crafting compelling narratives and enhancing visual aesthetics to captivate audiences across various platforms
- Proficient in industry-standard editing software and always eager to explore new techniques to push creative boundaries.
- Automating tasks, keeping track of schedules and deadlines with Notion
Customer Service Analyst, Account Manager with German
HP
03.2020 - 03.2021
- As a Customer Service Analyst/Account Manager in the Sales Operations team, I excel in managerial responsibilities to drive customer-centricity and organizational success
- My key areas of expertise include:
- Consultation and Product Offer Design:
- Serve as a primary liaison for the sales organization, catering to E-catalog clients and related Portal aspects.
- Provide expert guidance to sales agents on implementing optimal product catalog structures.
- Proactively address and communicate catalog issues to clients and sales agents.
- Offer B2B solution consultation to clients and stakeholders.
- Qualify and triage issues, routing them to the appropriate teams.
- Catalog Implementation and Maintenance:
- Create and maintain catalogs and portals based on sales representative and client requirements.
- Ensure accurate reflection of approved prices in official client offers.
- Address issues and propose long-term solutions.
- Oversee client accounts and contracts, including the renewal process of external leasing contracts.
- Operation and managing of client's platform: Updates, Task Scheduling, Support.
- Customer Assistance and Communication:
Data Analyst with German
Procter & Gamble
01.2019 - 11.2019
- Analyze data sets in German, extracting insights for informed decision-making.
- Create reports and visualizations to present findings effectively.
- Collaborate with teams to identify trends and patterns.
- Maintain data accuracy and integrity.
- Develop strategies to enhance data-driven processes.
Customer Service Admin Support with German
Oracle
01.2017 - 12.2017
- Provide customer support in German, addressing inquiries and resolving issues.
- Manage administrative tasks, including order processing and documentation.
- Assist with language-specific communication and translations.
- Coordinate with cross-functional teams to ensure seamless customer experiences.
- Maintain accurate customer records and database entries.
IT Helpdesk Technician II with German
Stefanini
06.2016 - 01.2017
- Managed over 50 customer calls per day
- Provide technical assistance in German, troubleshooting IT issues for users.
- Operation and managing of client's applications: Release Installation, Updates, Task Scheduling, Support.
- Resolve hardware and software problems promptly.
- Offer remote and on-site support.
- Document and track incidents in a timely manner.
- Collaborate with teams to ensure IT infrastructure reliability.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Customer Service Agent
Netex
01.2011 - 12.2011
- Customer service and support
Education
Master of Science - Psychology
Technische Universität Chemnitz
Chemnitz, Germany 04.2001 -
Bachelor of Science - Psychology
The Philipp University of Marburg
Marburg, Germany 04.2001 -
Bachelor of Science - Psychology
Lucian Blaga University of Sibiu
Sibiu, Romania 04.2001 -
Skills
Notion
Obsidian
Technical Troubleshooting
System optimization
Computer Diagnostics
Goal Setting
System Administration
Active Listening
Database Management
Accomplishments
- Promoted to Second level Help Desk after 4 months of employment.
Software
Obsidian
Davinci Resolve
Premiere Pro
Photoshop
Microsoft Excel
Word
Certification
DSH 2 Zeugnis (German Language Proficiency C1)
Timeline
German Support Analyst
IGT Solutions
03.2024 - Current
Customer Service Analyst, Account Manager with German
HP
03.2020 - 03.2021
Data Analyst with German
Procter & Gamble
01.2019 - 11.2019
Customer Service Admin Support with German
Oracle
01.2017 - 12.2017
IT Helpdesk Technician II with German
Stefanini
06.2016 - 01.2017
DSH 2 Zeugnis (German Language Proficiency C1)
07-2014
Customer Service Agent
Netex
01.2011 - 12.2011
Gambridge ESOL Level 1 Certificate in ESOL lnternational
10-2009
Master of Science - Psychology
Technische Universität Chemnitz
04.2001 -
Bachelor of Science - Psychology
The Philipp University of Marburg
04.2001 -
Bachelor of Science - Psychology
Lucian Blaga University of Sibiu
04.2001 -
Freelance Video Editor
Baracomic Stand-up S.R.L
1 2017 - Current
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