Barcaru Vlad
Bucharest
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Excellent English speaking skills, and understanding , both written and spoken . Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Care Representative -French & English
Telus International
04.2024 - 09.2024
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Care Representative -English
Telus International
05.2020 - 09.2024
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
Barista Trainer - English & Romanian
So Coffe!
05.2018 - 05.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Trained new employees in groups and in one-on-one scenarios.
Sales Representative
Executari.com
01.2018 - 08.2018
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Quality Assurance Analyst
Gameloft
08.2017 - 11.2017
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Improved product quality by implementing rigorous testing processes and protocols.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
Education
The Bucharest University of Economic Studies
Bucharest, Romania 10.2023 -
High School Diploma -
UCECOM Spiru Haret
Bucharest, Romania06.2017
Skills
- Problem Resolution
- Call center experience
- Data Entry
- Inbound Customer Service
- Customer Service
- Complaint Handling
- Payment Processing
- Customer Relations
- First Call resolution
- Conflict Mediation
- CRM Software
Languages
Romanian, English
Native language
French
Intermediate
B1
Timeline
Customer Care Representative -French & English
Telus International
04.2024 - 09.2024
The Bucharest University of Economic Studies
10.2023 -
Customer Care Representative -English
Telus International
05.2020 - 09.2024
Barista Trainer - English & Romanian
So Coffe!
05.2018 - 05.2020
Sales Representative
Executari.com
01.2018 - 08.2018
Quality Assurance Analyst
Gameloft
08.2017 - 11.2017
High School Diploma -
UCECOM Spiru Haret
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