Bartuș Daniel-Ovidiu
Copșa Mică
Summary
Curiosity is what defines me. Currently, I'm in my first year of Master's Degree for Translation, Interpretation and Terminological Studies. I'm an highly adaptable, enthusiastic and serious, self-motivated person in everything I do with a burning passion to learning new things and letting curiosity take me on different paths. I believe to be a good addition to any team due to my high implication, competitiveness, team-work oriented and good communication skills.
Overview
6
6
years of professional experience
Work History
Testing Operator
Siemens
01.2019 - 08.2020
- Testing various PCBs for electric stability, cable sewing, setting up SMD boards, requiring a lot of focus for the proper testing of various PCBs
- Team-work on the assembly line in which constant, quality standards had to be met
Cashier/Team Lead helper
Profi
06.2021 - 08.2021
- Managing money at the cash register, careful organization of the products
- Helped the Team leader with product pick-up, signing necessary documents for product acceptance
- Meticulous organization of products in the store's storage for optimal placement
Quality Assurance Analyst
Pixel Bowl Studio
05.2022 - 05.2023
- Performing various tests in the development stage of a video game, in accordance with a test plan
- Implementing test cases for newly developed projects
- Working closely with the Developing team to ensure good communication and quality throughout the game's development, attending periodical team meetings
- Weekly and Daily reports of performed tasks, tracking activity and writing in detail the work each member of the project did
- Writing bug reports showcasing exact problems encountered
- Skills: Time Management, Flexibility, Creativity, Communication, Team Player, QA, Analytical Thinking
Project Manager
eJump Media
05.2023 - 02.2024
- The careful planning of how tasks are organized based on their priority
- Maintained constant and strong communication with the team, always providing answers to their questions
- Held meetings and discussions with stakeholders, providing them with statuses on the tasks, came up with ideas to improve the product
- Managing the task platform Asana in the style of the Agile methodology
- Improved the workflow on the project I was assigned so that tasks are clear, more concise and the developers require less supplementary information
Customer Service Agent
KITS
03.2024 - 02.2025
- Passionate about delivering exceptional customer service in the eyewear industry, I specialize in assisting customers with their eyeglasses and contact lenses needs
- From handling inbound and outbound calls to managing tickets and chats, I ensure that every customer receives efficient support in placing, updating, and managing their orders
- Beyond customer service, I provide guidance in selecting eyeglasses, offering stylistic advice to help customers find the perfect fit
- My role extends to resolving order-related cases and ensuring a smooth experience for every client
- In recognition of my expertise, I was promoted to Team Lead while also taking on the role of Trainer
- In this capacity, I oversee the onboarding of new agents, introducing them to company procedures, systems, and initial tasks
- I provide hands-on guidance, ensuring they understand and follow best practices while being a reliable point of contact for any challenges they may encounter
- Dedicated to both customer satisfaction and team success, I thrive in an environment where I can support both clients and colleagues in achieving excellence
- Skills: Customer Service, Phone Etiquette, Customer Support, Customer Satisfaction, Problem-Solving, Process Improvement, Training & Onboarding
Customer Service Team Lead
KITS
02.2024 - Current
- As a Customer Service Team Lead, I continue to engage directly with customers through inbound and outbound calls, chat support, and issue resolution
- However, my role has expanded beyond individual contributions - I now lead, support, and empower my team to deliver the best service possible
- My responsibilities include ensuring that processes are followed correctly, providing guidance when team members need assistance, and being a reliable point of contact for complex issues
- I take a lot more accountability for the decisions I make when offering solutions to both customers and my team, always striving for efficiency and customer satisfaction
- By fostering a supportive and knowledgeable environment, I help my team grow, solve challenges effectively, and maintain the high standards that define great customer service
Education
Highschool - Philology-English Intensive
"Stephan Ludwig Roth"
07.2019
Bachelor's Degree - Chinese - English
Lucian Blaga University of Sibiu
07.2022
Master's Degree - Translation, Interpretation and Terminological Studies
Lucian Blaga University of Sibiu
07.2024
Skills
- Time Management
- Flexibility
- Creativity
- Communication
- Team Player
- QA
- Analytical Thinking
- Customer Service
- Phone Etiquette
- Customer Support
- Customer Satisfaction
- Problem-Solving
- Process Improvement
- Training & Onboarding
Languages
Romanian
English
Chinese
Personal Information
Driving License: B
Honors And Awards
- HSK I Chinese Certificate, 12/01/19
- HSK III Chinese Certificate, 05/01/20
- Psychopedagogical Teaching Certificate, 07/01/23
Timeline
Customer Service Agent
KITS
03.2024 - 02.2025
Customer Service Team Lead
KITS
02.2024 - Current
Project Manager
eJump Media
05.2023 - 02.2024
Quality Assurance Analyst
Pixel Bowl Studio
05.2022 - 05.2023
Cashier/Team Lead helper
Profi
06.2021 - 08.2021
Testing Operator
Siemens
01.2019 - 08.2020
Bachelor's Degree - Chinese - English
Lucian Blaga University of Sibiu
Master's Degree - Translation, Interpretation and Terminological Studies
Lucian Blaga University of Sibiu
Highschool - Philology-English Intensive
"Stephan Ludwig Roth"
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