Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Beata Berekmeri

Beata Berekmeri

Dispatcher / Call Center Agent
Cluj-Napoca,CJ

Summary

Highly organized and detail-oriented dispatcher/call center agent with years of experience in handling inbound and outbound calls, coordinating logistics, managing schedules, and ensuring timely delivery of services. Proficient in communicating with clients and providers , and resolving issues efficiently. Seeking to utilize strong communication and problem-solving skills in a dynamic environment.

Overview

7
7
years of professional experience
1
1
Certification
3
3
Languages

Work History

Dispatcher/Call Center Agent

A24 Road Patrol
12.2016 - Current
  • Answered inbound calls from customers and provided technical support and troubleshooting assistance to customers experiencing issues with products or services.
  • Handled escalated calls and resolved complex issues, ensuring customer satisfaction and retention.
  • Coordinated the dispatch of tow trucks and drivers to fulfill service requests and meet customer demands.
  • Monitored driver schedules, routes, and performance to ensure on-time deliveries and efficient operations.
  • Communicated with drivers via phone, or messaging platforms to provide instructions, updates, and support.
  • Utilized CRM software to document customer interactions, update information, and track call outcomes.
  • Maintained a positive attitude and remained calm and composed in high-pressure situations.
  • Provided travel services to clients, including booking flights, hotels, tours, and transportation.
  • Helped the sales team with renewal of expired client contracts and registering new clients
  • Facilitated training sessions for new team members, providing them with the requisite knowledge and skills to excel in their roles.

Key Account Manager

A24 Road Patrol
01.2022 - Current
  • Managed a portfolio of key accounts, serving as the primary point of contact for client inquiries, requests, and issues.
  • Conducted regular business reviews with clients to assess satisfaction, identify opportunities for improvement, and uncover additional needs.
  • Led contract negotiations and renewal discussions, ensuring favorable terms and conditions for both parties.
  • Managed the resolution of client issues and concerns, working closely with internal teams to address and resolve issues in a timely manner.
  • Produced daily reports documenting instances of vehicle breakdowns, effectively communicating critical information to clients regarding service interruptions.
  • Conducted training sessions for the entire team, ensuring thorough understanding and adherence to contractual obligations and conditions

Education

High School Diploma -

Liceul Unitarian János Zsigmond
Cluj-Napoca, Romania
04.2001 -

Management- Unfinished Studies

FSEGA
06.2016

Skills

  • Good comunication skills

    • undefined

    Certification

    ECDL

    Timeline

    Key Account Manager

    A24 Road Patrol
    01.2022 - Current

    Dispatcher/Call Center Agent

    A24 Road Patrol
    12.2016 - Current

    ECDL

    01-2015

    High School Diploma -

    Liceul Unitarian János Zsigmond
    04.2001 -

    Management- Unfinished Studies

    FSEGA

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    Beata Berekmeri Dispatcher / Call Center Agent