Beatrice Gherguta
Balan,Romania
Summary
Motivated professional with experience in aviation and human resources. Adapts to diverse roles through strong communication and mentorship abilities. Eager to contribute to team success while leveraging interpersonal skills and a commitment to excellence. Highly skilled in customer service and conflict resolution, with knack for creating welcoming and safe environment. Adept at managing teams, ensuring smooth operations, and maintaining high standards. Possess excellent communication skills and calm, professional demeanour, even under pressure. Eager to bring positive attitude and dedication to role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Heston Airlines
02.2026 - Current
- Performed pre-flight safety checks and supported passengers with emergency procedures to maintain onboard security.
- Ensured compliance with aviation regulations and company policies throughout cabin operations.
- Assisted in the preparation of aircraft and passengers for take-off and landing following established protocols.
- Participated in pre-departure briefings, collaborating effectively with diverse teams.
- Coordinated with crew members to provide safe and enjoyable voyages for guests.
HR Manager
Master HR Management SRL
Miercurea Ciuc, Harghita
08.2022 - Current
Aviation Ground Instructor
Smartlynx Airlines LTD
Riga, Latvia
02.2023 - 10.2025
- Track trainee progress and offer constructive feedback to aid professional growth and operational efficiency.
- Apply engaging teaching techniques to stimulate trainee interest in aviation ground procedures.
- Update knowledge of aviation regulations and safety protocols, ensuring training content aligns with current standards.
- Guide junior instructors, sharing expertise to foster a culture of continuous improvement.
- Oversee classroom dynamics, creating a safe and inclusive learning environment.
- Partner with fellow instructors to exchange best practices and enhance teaching methods.
- Demonstrate tasks to learners, aiding their understanding of problem-solving approaches.
- Utilise established assessment criteria to identify student skills and knowledge gaps.
- Led by example, demonstrating exemplary customer service and work ethic to trainees.
- Instructed new team members on correct procedures for all areas of operations.
- Promoted a culture of excellence and accountability, motivating crew to excel in their roles.
Human Resources Manager
CAPITAL SAVING CONSULTING
01.2023 - 10.2025
Senior Cabin Crew Member
SMARTLYN AIRLINES Ltd.
01.2022 - 10.2025
- Assisted in supervising and coordinating cabin crew members before, during, and after flights.
- Supported compliance with aviation safety regulations and company procedures.
- Conducted pre-flight briefings and aided in assigning crew duties.
- Performed safety checks to ensure emergency equipment readiness.
- Helped in leading in-flight service delivery to enhance customer experience.
- Addressed passenger concerns, complaints, and special requests professionally.
- Managed onboard documentation and assisted in completing post-flight reports.
- Coordinated effectively with flight deck crew.
- Responded to medical emergencies or onboard incidents in a timely manner.
- Mentored and supported cabin crew performance evaluations.
Cabin senior / Flight Attendant
QATAR AIRWAYS
Doha, Qatar
12.2011 - 09.2019
- Monitored cabin during flights to support order, comfort, and safety.
- Addressed potential issues proactively to assist passengers.
- Resolved passenger complaints with professionalism and patience to aid in their satisfaction.
- Attended training sessions in customer service and conflict resolution to enhance skills.
- Delivered customer service by responding promptly to inquiries during flights.
- Managed complaints with clear communication to provide effective solutions.
- Engaged with customers to understand needs and improve service delivery.
Education
Bachelor - Management
"LUCIAN BLAGA" UNIVERSITY
Sibiu, Romania01-2011
Baccalaureate National Diploma - Mathematics and IT
"OCTAVIAN GOGA" NATIONAL COLLEGE
Miercurea Ciuc, Romania01-2005
Skills
- Customer service and communication
- Cabin safety compliance
- In-flight service delivery
- Crew coordination
- Conflict resolution
- Operational efficiency
- Regulatory compliance
- Mentorship
- Communication strategies
- Feedback delivery
- Team leadership
- Multitasking efficiency
- Calm under pressure
- Instructional design
- Aviation regulations
- Performance evaluation
- Safety compliance
- Training development
- Communication skills
- Student assessment
Certification
- EASA Cabin crew Attestation
- DGR
- AVSEC
- CRM
- PRM
- General Safety procedures aviation Ground Instructor
Custom Section
- Hungarian
- Romanian
Professional Highlights
- Cemented in-depth knowledge of General Management.
- Studied workforce planning, job analysis and design, staffing, performance development and management systems and rewards management.
- Developed business communication, presentation and report writing skills, together with negotiation, critical analysis, team building and resource/time management skills.
- Communicated effectively with multicultural audiences, identifying and targeting individual needs.
- Forged and cultivated productive relationships with clients and colleagues across various offices.
- Collaborated with 10,000+ member team from over 100+ nationalities working within high-pressure, regulated platforms.
- Selected to work closely with VIP and celebrity guests, providing overall product and service expertise.
- Maintained high level of on-board safety standards to ensure safety of both passengers and employees.
- Gained invaluable experience with different nationalities facilitating cultural sensitivity.
- Called upon proven ability to integrate and train staff within a multi-national team.
- Empathetically supported distressed and anxious people.
- Maintained an acute awareness of unusual behavior and activity.
- Delivered world-class customer service while maintaining awareness of cultural differences and individual needs as Cabin Crew/Flight Attendant.
- Achieved and sustained high levels of client satisfaction via services excellence.
- Maintained strong commitment to ensuring adherence to safety, security, first aid, and top service standards.
- Effectively handled extensive shifts, ensuring proper implementation of policies and procedures as well as compliance with regulations.
- Conducted research focused on various brands, markets and consumers.
Languages
English
Upper Intermediate
B2
Hungarian
Proficient
C2
French
Elementary
A2
Timeline
Cabin Crew Member
Heston Airlines
02.2026 - Current
Aviation Ground Instructor
Smartlynx Airlines LTD
02.2023 - 10.2025
Human Resources Manager
CAPITAL SAVING CONSULTING
01.2023 - 10.2025
HR Manager
Master HR Management SRL
08.2022 - Current
Senior Cabin Crew Member
SMARTLYN AIRLINES Ltd.
01.2022 - 10.2025
Cabin senior / Flight Attendant
QATAR AIRWAYS
12.2011 - 09.2019
Bachelor - Management
"LUCIAN BLAGA" UNIVERSITY
Baccalaureate National Diploma - Mathematics and IT
"OCTAVIAN GOGA" NATIONAL COLLEGE