Beatrix Popoviciu
Service Delivery Manager
Timisoara
Summary
Motivated by the challenge of solving complex problems, I thrive in environments that require improving processes and systems. With a passion for leading teams, driven to achieve excellence and deliver results.
Overview
9
9
years of professional experience
21
21
years of post-secondary education
5
5
Languages
Work History
Service Delivery Manager
ATOS IT Services And Solutions
Timișoara, Romania
06.2024 - Current
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Enhanced service delivery by developing and implementing efficient processes.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
Account Head of Operation
ATOS IT Services And Solutions
04.2023 - Current
- End to End Operational Responsibility of all Business-as-Usual Delivery for the Customer; that includes:
- Full responsibility for resource staffing and qualification across Business Lines
- End-to-End management of full scope of the contract - daily operations, lifecycle management, processes and supporting functions
- Reporting on contractual obligations in terms of quality, efficiency, staffing
- P&L analysis and potential cost improvement measures
- Process designing and gap identification and correction for increased operational efficiency
- KPI and SLA analysis
- Risk analysis and corresponding potential solution identification
- Continuous service improvement ownership
- Highest operational escalation point, management, process, technical wise
- Supporting the transition and ramp-up activities across all practices
- Activities as Service Delivery Manager deputy
Service Manager
ATOS IT Services And Solutions
01.2022 - Current
- Oversee and guide all activities of the service team during the transition
- Oversee and guide all business as usual activities
- Coordinate SLA creations
- Ensure the team follows best practices and maintain service level agreements
- Monitors department issues and client complaints
- Develop problem management and service improvement plans
- Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services
- Offer customer service
- Maintain customer relationship
- Implemented strategies to increase customer service satisfaction ratings.
Service Operations Manager
ATOS IT Services And Solutions
07.2022 - 11.2022
- Responsible for the overall being of the operations, having the big-picture perspective:
- Assurance of productivity and efficiency while seeking to reduce costs
- Coordination and guidance of different groups to complete their individual tasks in order to achieve company-wide goals
- Analysis of different situations and decisions being geared towards the company's best interests rather than those of a single department
- Analysis and improvement of organizational processes and daily tasks for an increased quality, productivity and efficiency
RTR Executive with German
Wipro Technologies
01.2021 - 12.2021
- Year-end closing activities in the area of IFRS and local GAAP
- Financial Month End activities
- Intercompany reconciliation
- Intercompany Netting
- Bank reconciliation
- Calculations and postings in general ledger
- FX revaluation
- Balance sheet reconciliation
- Trial Balance review
- Financial accounting reporting
- Provide audit files as requested and resolve identified audit issues
General Ledger Accountant
Bosch Service Solution
03.2019 - 01.2021
- Calculations and postings in general ledger
- Calculations and postings of various accruals
- Ensured timely completion of balance sheet reconciliations, leading to improved financial statement reliability.
- Contributed to a streamlined year-end closing process by diligently reviewing account balances for accuracy throughout the year.
Assistant Manager
OVT Logistics
09.2018 - 03.2019
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Finance Intern
Flextronics
11.2016 - 02.2017
- Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion.
- Reviewed expense reports for accuracy, ensuring compliance with company policies and procedures.
- Supported organizational account management duties under direct supervision.
Finance Intern
Continental Automotive
07.2016 - 10.2016
- Prepared and posted financial journal entries using technically relevant software.
- Reviewed expense reports for accuracy, ensuring compliance with company policies and procedures.
Education
MBA - Business Administration
West University of Timisoara
Timișoara, Romania 04.2018 - 01.2020
Bachelor of Science - International IT- Business
Hochschule Für Technik Und Wirtschaft
Karlsruhe, Germany 04.2001 - 01.2018
Bachelor of Science - Business Economics
West University of Timisoara
Timișoara, Romania 04.2015 - 01.2018
Skills
- ITIL processes
- Service Delivery Management
- Service Operations
- Service Level Agreements
- Customer Relationship Management (CRM)
- Financial accounting
- Adaptability & Flexibility
- Work ethic
Personal Information
- Date of Birth: 09/06/96
- Nationality: Romanian
- Driving License: Yes
Hobbies
Charity/ Volunteering, Swimming, Skiing
Timeline
Service Delivery Manager
ATOS IT Services And Solutions
06.2024 - Current
Account Head of Operation
ATOS IT Services And Solutions
04.2023 - Current
Service Operations Manager
ATOS IT Services And Solutions
07.2022 - 11.2022
Service Manager
ATOS IT Services And Solutions
01.2022 - Current
RTR Executive with German
Wipro Technologies
01.2021 - 12.2021
General Ledger Accountant
Bosch Service Solution
03.2019 - 01.2021
Assistant Manager
OVT Logistics
09.2018 - 03.2019
MBA - Business Administration
West University of Timisoara
04.2018 - 01.2020
Finance Intern
Flextronics
11.2016 - 02.2017
Finance Intern
Continental Automotive
07.2016 - 10.2016
Bachelor of Science - Business Economics
West University of Timisoara
04.2015 - 01.2018
Bachelor of Science - International IT- Business
Hochschule Für Technik Und Wirtschaft
04.2001 - 01.2018
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