Beniamin Stavre
Bucharest
Summary
Junior candidate with hands-on experience in technical support and customer-facing roles. Used to working with troubleshooting, handling customer issues, and communicating clearly in English. Currently learning Python and web development, aiming to transition into an IT role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Advisor (Bilingual)
Concentrix
01.2025 - Current
- Provided technical support for UK customers, resolving software-related issues
- Diagnosed problems using structured troubleshooting methods, facilitating efficient issue resolution
- Managed repair, return, and replacement cases, ensuring timely resolution for customer inquiries
- Ensured clear communication with customers, enhancing overall satisfaction and support experience
Sales Consultant
PolInwest
01.2025 - 03.2025
- Identified client needs to recommend tailored product solutions
- Applied sales techniques to address customer objections and close sales
- Developed effective communication and negotiation skills for successful client interactions
Hospitality Roles
Work and Travel USA
01.2023 - 01.2024
- Executed operational tasks to support smooth service delivery in high-pressure environments
- Organized workflows and maintained efficiency for seamless operations
- Communicated effectively in English within a diverse multicultural team
Teacher Assistant
British Council Romania
11.2022 - 10.2023
- Delivered individualized support to students to address unique learning needs
- Facilitated classroom activities to enhance student engagement and comprehension
- Utilized English for all communication to promote language proficiency
Education
Bachelor's Degree - Economic Informatics
Athenaeum University
Str. Giuseppe Garibaldi nr. 2A, sector 2, Bucureșt01-2025
High School Diploma -
Al. I. Cuza National College
nr. 27, str. Carpați, Alexandria, Jud. Teleorman, 01-2022
Skills
- Python and JavaScript
- HTML and CSS
- SQL and MySQL
- Object-oriented programming
- Troubleshooting and debugging
- Windows OS proficiency
- Ticketing systems expertise
- Reactjs and Nodejs
- Problem-solving skills
- Technical support and customer service
- Effective communication
- Team collaboration
- Time management
Volunteer Experience
- Romania Pro Culture Foundation, 01/01/22, Present, Organized projects and mentored students
- Cuvantul Vietii Romania Camp, 01/01/21, 12/31/21, Supervised children and delivered activities
- Let's Do It Romania, 01/01/18, 12/31/18, Environmental cleanup volunteer
Languages
- English
- Romanian, Native
- English, B2
Languages
Romanian
Native
Native
English
Advanced (C1)
C1
Certification
Google Technical Support Fundamentas
Timeline
Technical Support Advisor (Bilingual)
Concentrix
01.2025 - Current
Sales Consultant
PolInwest
01.2025 - 03.2025
Hospitality Roles
Work and Travel USA
01.2023 - 01.2024
Teacher Assistant
British Council Romania
11.2022 - 10.2023
Bachelor's Degree - Economic Informatics
Athenaeum University
High School Diploma -
Al. I. Cuza National College