Bhanu Pratap Singh
London
Summary
Dynamic Tour Manager with extensive experience at London Travel Agency, excelling in logistics management and client relations. Proven track record in enhancing guest satisfaction through tailored itineraries and effective problem-solving. Skilled in accommodation booking and international tour management, ensuring seamless travel experiences for diverse groups.
Overview
15
15
years of professional experience
Work History
Tour Manager
London Travel Agency
London, United Kingdom
05.2020 - 12.2024
- Coordinated travel logistics for tours, ensuring seamless operations and positive experiences.
- Assisted in managing schedules and itineraries to optimize tour efficiency.
- Supported ticketing processes and customer inquiries, enhancing guest satisfaction.
- Collaborated with vendors to secure accommodations and transportation for tour groups.
- Learned safety protocols and best practices for managing group activities on tours.
- Developed communication materials for guests, improving engagement and clarity of information.
Tour Guide
London Travel Agency
London, United Kingdom
03.2017 - 04.2022
- Guided diverse groups through historical landmarks, enhancing visitor engagement and satisfaction.
- Developed tailored tour itineraries based on client interests and preferences for a personalized experience.
- Provided informative commentary on local history, culture, and attractions during tours to enrich guest knowledge.
- Managed group dynamics effectively, ensuring smooth interactions among participants and timely schedule adherence.
Sales Associate
Make My Trip
Dubai, United Arab Emirates
02.2013 - 04.2017
- Assisted customers in selecting travel packages, ensuring personalized service and satisfaction.
- Processed bookings using internal systems, maintaining accuracy and efficiency in transactions.
- Resolved customer inquiries and issues promptly, enhancing overall customer experience.
- Collaborated with team members to streamline operational processes and improve service delivery.
Customer Service Representative
Agoda
India
10.2009 - 10.2012
- Resolved customer inquiries effectively using internal CRM software.
- Assisted customers with booking modifications and cancellations through multiple communication channels.
- Provided detailed information about Agoda's services and policies to enhance customer understanding.
- Collaborated with team members to streamline processes, improving response times for customer queries.
Education
MBA - MBA in Travel & Tourism
Chandigarh University
Mohali, Punjab, India06.2020
Bachelor of Computer Applications - Advanced Excel
Chandigarh Univercity
Mohali, Punjab, India01.2011
Skills
- Effective problem solving
- Food and beverage management
- Route planning
- Client relations
- Emergency preparedness
- Accommodation booking
- Cultural awareness
- Transportation management
- Documentation management
- Logistics management
- Contract review
- Travel arrangements
- Entertainment coordination
- Strong leadership
- International tour management
- Itinerary development
- Accommodation management
- Tour planning
- Language proficiency
- Destination expertise
- Customer service
Timeline
Tour Manager
London Travel Agency
05.2020 - 12.2024
Tour Guide
London Travel Agency
03.2017 - 04.2022
Sales Associate
Make My Trip
02.2013 - 04.2017
Customer Service Representative
Agoda
10.2009 - 10.2012
MBA - MBA in Travel & Tourism
Chandigarh University
Bachelor of Computer Applications - Advanced Excel
Chandigarh Univercity