Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Bianca Cozma

Bucharest

Summary

Motivated and multilingual graduate with experience in customer-facing and administrative roles across international settings. Fluent in French, English, and Romanian, with strong communication skills and a natural ability to assist customers and resolve issues. Gained practical experience in sales and office support, working in diverse environments in London and Geneva. Confident using business tools, learning quickly, and working well both independently and in teams. Eager to grow in a dynamic company like Avantor, where I can contribute to excellent customer service and support business operations in the life sciences sector.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Administrative & Finance Assistant

Summit Trust International SA
Geneva, Switzerland
04.2024 - 09.2024
  • Supported administrative operations in French and English, maintaining accurate financial records and client data.
  • Applied problem-solving to client queries regarding billing and payments, enhancing customer satisfaction.
  • Streamlined financial processes by maintaining and updating filing, inventory, mailing and database systems.
  • Calculated client invoices with an efficient use of accounting software.
  • Maintained confidentiality of sensitive financial information as part of ethical work conduct.

Sales Advisor

Rituals Cosmetics
London, Covent Garden
09.2023 - 01.2024
  • Delivered high-quality customer support in a fast-paced retail setting, enhancing client satisfaction and loyalty.
  • Educated clients on product usage, routines, and benefits.
  • Managed stock and processed incoming deliveries efficiently to ensure product availability.
  • Applied persuasive communication and upselling strategies to exceed sales targets.
  • Built meaningful relationships with clients to support long-term brand engagement.

Education

Bachelor of Science - BSc Business Management

Queen Mary University of London
London
09.2022 - 04.2025

High School Diploma - French Baccalaureate

Lycee Francais Charles de Gaulle
London
09.2019 - 05.2022

Skills

  • Customer Support (Phone, Email, In-Person)
  • French-English Verbal and Written Communication
  • Microsoft Office (Excel, Word, Outlook)
  • Basic Financial Documentation & Invoice Handling
  • Teamwork & Cross-cultural Adaptability
  • Positive, Proactive, and Willing to Learn

Languages

Romanian
Native
French
Native
English
Fluent

Timeline

Administrative & Finance Assistant

Summit Trust International SA
04.2024 - 09.2024

Sales Advisor

Rituals Cosmetics
09.2023 - 01.2024

Bachelor of Science - BSc Business Management

Queen Mary University of London
09.2022 - 04.2025

High School Diploma - French Baccalaureate

Lycee Francais Charles de Gaulle
09.2019 - 05.2022
Bianca Cozma