Bianca Radu
Bucharest
Summary
I am a creative and motivated person, passionate about IT. I am eager to learn, grow and advance in my career, with a strong focus on both personal and professional development. I am looking forward to starting a career and gaining experience by working with talented people as part of a team.
As a Technical Implementation Consultant at Smartree, I focus on the technical configuration and delivery of payroll and HR solutions, ensuring accurate system setups aligned with complex business requirements. I am involved in configuration, data validation, testing, and technical troubleshooting to deliver stable and scalable implementations.Previously, as a Technical Support Engineer at Oracle (Oracle Fusion HCM), I developed strong expertise in system analysis, defect investigation, and advanced issue resolution. I am particularly driven by the technical side of implementations - understanding system logic, data flows, and designing reliable, efficient solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Implementation Consultant
Smartree
06.2025 - Current
- As a Technical Implementation Consultant, I focus on the technical configuration of payroll and HR systems, executing and customizing SQL scripts to align the application with client-specific requirements and payroll logic.
- Lead the technical configuration and implementation of payroll and HR solutions based on client requirements
- Execute and customize SQL scripts during the application configuration process, adapting logic to each client's specific business and payroll requirements
- Validate and adjust data structures to ensure accuracy, compliance, and system integrity
- Manage data migration activities and support testing phases (UAT), identifying and resolving technical issues
- Perform root cause analysis at database level and implement corrective configurations
- Provide post go-live support and continuous system optimization
Technical Support Analyst
Oracle
Bucureşti
05.2022 - 06.2025
- I am part of a team responsible for ensuring support and quality for one of the largest applications in the Payroll industry.
- As a member of the Support organization, my focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
- This involves resolving post-sales non-technical customer inquiries via electronic means, as well as, technical questions regarding the use of and troubleshooting for the Electronic Support Services.
- Our team's activities focused on providing support to stakeholders, including:
- Perform test cases to validate client-reported issues;
- Apply troubleshooting techniques to deliver unique solutions to customers' needs;
- Resolve issues promptly and accurately to help the team meet expected performance metrics;
- Ensure that patches and bug fixes are correctly delivered in each release, providing release support to the stakeholders;
- Reporting issues found by the clients in BugDB/JIRA after verifying the functionality;
- Worked in coordination with the development team in troubleshooting and resolving issues;
- Monitoring infrastructure and managing incidents through QA (Quality Assurance) processes;
- Provide necessary documentation for application issues;
- Created, designed test cases according to technical specs;
- Coordinated with other departments such as Development, QA or Support when needed;
- Performed sanity/regression upon demand, usually before major releases to help the QA team or after major changes in the application;
- Use Oracle Enterprise Manager to create SQL queries to troubleshoot functional issues more efficiently;
- Helped the development team identify issues in a more clean manner by providing API response body and status code; Verification of application logs in order to check if the client process is correct or to troubleshoot application errors and exceptions;
Education
Bachelor's degree -
Faculty of Cybernetics, Statistics and Economic Informatics, ASE
07.2021
Highschool - Mathematics-Informatics
"Ion Minulescu" Highschool
Slatina06.2018
Skills
- Technical troubleshooting
- Application Support
- Microsoft Office
- Microsoft Excel
- Data analysis proficiency
- Knowledge of SQL
- Root cause analysis
- Documentation writing
- Fast learner
- Ability to work in a team
- Ability to multitask
Certification
- ECDL STANDARD
- Advanced Relational Database and SQL
- Oracle Payroll Cloud 2023 Certified Implementation Specialist
- Introduction to Javascript: The Basics
- Introduction to Python
Languages
Romanian
First Language
English
Advanced
C1
Websites, Portfolios and Profiles
www.linkedin.com/in/biancaradu-89851a353
Timeline
Technical Implementation Consultant
Smartree
06.2025 - Current
Technical Support Analyst
Oracle
05.2022 - 06.2025
Bachelor's degree -
Faculty of Cybernetics, Statistics and Economic Informatics, ASE
Highschool - Mathematics-Informatics
"Ion Minulescu" Highschool