Bianca Stoiţă
Sibiu,Romania
Summary
Dynamic IT Support Engineer with proven expertise in resolving complex hardware & software issues. Recognized as friendly, helpful and reliable, with a strong commitment to continuous learning and professional growth. Curious mindset and the ability to adapt quickly to evolving technologies. Seeking opportunities in forward-looking roles aligned with future industry demands.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Technical Support Engineer for German Market
DELL TECHNOLOGY SRL
Remote
06.2021 - 11.2025
- Deliver technical hardware & software support for Dell Storage Area Network (SANs) across German- and English-speaking enterprise environments through ticketing system, phone call, chat and remote assistance.
- Identify root cause of SAN issue by analyzing diverse topologies and configurations and implement appropriate remediation action plans.
- Apply comprehensive expertise in storage, server administration, and networking to ensure reliable and efficient infrastructure operations.
- Book replacement parts and on-site engineer for SAN in alignment with customer warranty agreements.
- Collaborate with on-site engineer to execute action plan and ensure timely resolution of technical issue.
- Engage with internal teams to address complex technical challenges and escalate customer concerns effectively.
- Deliver solutions aligned with customer requirements to foster trust and customer satisfaction.
Support Engineer
Stefanini Romania SRL
Remote
10.2020 - 06.2021
- Provide technical support in German to clients by troubleshooting and resolving software & hardware issues, through ticketing system, phone call and remote assistance.
- Coordinate with customer's manager to obtain user access approval.
- Assign user to appropriate Active Directory groups.
- Install and configure applications to meet user requirements.
- Deliver technical support for printers, mobile devices and other peripheral equipment.
- Coordinate with on-site engineers to resolve technical issues beyond the internal scope.
Quality Intern
SC Continental Automotive SRL
Sibiu
07.2018 - 04.2019
- Assist in conducting quality assurance checks to ensure product compliance with industry standards.
- Conduct root cause analysis on quality failures with cross-functional teams to identify and resolve quality issues in manufacturing processes.
- Monitor production lines for adherence to quality specifications and report discrepancies to supervisors.
- Participate in project meetings, aiding in communication between teams.
- Develop and deliver weekly quality documentation and presentations.
Education
Mastery - Canto - Pop Music
Folk School of Arts & Handicraft “Ilie Micu”
Sibiu 10.2015 - 07.2022
Engineer - Industrial Engineering, The Technology of Constructing Machines (TCM)
University ULBS
Sibiu 10.2015 - 07.2019
Skills
- Active Directory Management
- Microsoft Office
- CLI, Powershell, Putty
- Adobe Creative Suite
- Storage
- Networking fundamentals
- VMware virtualization
- HTML
Certification
- Attended CCNA 1 Introduction to Networks, CISCO Networking Academy, January 2021 – March 2021
- Attended Information Storage and Management Training , DELL Technologies, June 2021
- Attended VMWare vSphere ESXi and vCenter Administration Training, DELL Technologies, 2024
Languages
English
Fluent
German
Fluent
Romanian
Native
Affiliations
- Music
- Sports
- Books
- Healthy living
Timeline
Technical Support Engineer for German Market
DELL TECHNOLOGY SRL
06.2021 - 11.2025
Support Engineer
Stefanini Romania SRL
10.2020 - 06.2021
Quality Intern
SC Continental Automotive SRL
07.2018 - 04.2019
Mastery - Canto - Pop Music
Folk School of Arts & Handicraft “Ilie Micu”
10.2015 - 07.2022
Engineer - Industrial Engineering, The Technology of Constructing Machines (TCM)
University ULBS
10.2015 - 07.2019