Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic
Bianca Stoiţă

Bianca Stoiţă

Sibiu,Romania

Summary

Dynamic IT Support Engineer with proven expertise in resolving complex hardware & software issues. Recognized as friendly, helpful and reliable, with a strong commitment to continuous learning and professional growth. Curious mindset and the ability to adapt quickly to evolving technologies. Seeking opportunities in forward-looking roles aligned with future industry demands.

Overview

7
7
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work history

Technical Support Engineer for German Market

DELL TECHNOLOGY SRL
Remote
06.2021 - 11.2025
  • Deliver technical hardware & software support for Dell Storage Area Network (SANs) across German- and English-speaking enterprise environments through ticketing system, phone call, chat and remote assistance.
  • Identify root cause of SAN issue by analyzing diverse topologies and configurations and implement appropriate remediation action plans.
  • Apply comprehensive expertise in storage, server administration, and networking to ensure reliable and efficient infrastructure operations.
  • Book replacement parts and on-site engineer for SAN in alignment with customer warranty agreements.
  • Collaborate with on-site engineer to execute action plan and ensure timely resolution of technical issue.
  • Engage with internal teams to address complex technical challenges and escalate customer concerns effectively.
  • Deliver solutions aligned with customer requirements to foster trust and customer satisfaction.

Support Engineer

Stefanini Romania SRL
Remote
10.2020 - 06.2021
  • Provide technical support in German to clients by troubleshooting and resolving software & hardware issues, through ticketing system, phone call and remote assistance.
  • Coordinate with customer's manager to obtain user access approval.
  • Assign user to appropriate Active Directory groups.
  • Install and configure applications to meet user requirements.
  • Deliver technical support for printers, mobile devices and other peripheral equipment.
  • Coordinate with on-site engineers to resolve technical issues beyond the internal scope.

Quality Intern

SC Continental Automotive SRL
Sibiu
07.2018 - 04.2019
  • Assist in conducting quality assurance checks to ensure product compliance with industry standards.
  • Conduct root cause analysis on quality failures with cross-functional teams to identify and resolve quality issues in manufacturing processes.
  • Monitor production lines for adherence to quality specifications and report discrepancies to supervisors.
  • Participate in project meetings, aiding in communication between teams.
  • Develop and deliver weekly quality documentation and presentations.

Education

Mastery - Canto - Pop Music

Folk School of Arts & Handicraft “Ilie Micu”
Sibiu
10.2015 - 07.2022

Engineer - Industrial Engineering, The Technology of Constructing Machines (TCM)

University ULBS
Sibiu
10.2015 - 07.2019

Skills

  • Active Directory Management
  • Microsoft Office
  • CLI, Powershell, Putty
  • Adobe Creative Suite
  • Storage
  • Networking fundamentals
  • VMware virtualization
  • HTML

Certification

  • Attended CCNA 1 Introduction to Networks, CISCO Networking Academy, January 2021 – March 2021
  • Attended Information Storage and Management Training , DELL Technologies, June 2021
  • Attended VMWare vSphere ESXi and vCenter Administration Training, DELL Technologies, 2024

Languages

English
Fluent
German
Fluent
Romanian
Native

Affiliations

  • Music
  • Sports
  • Books
  • Healthy living

Timeline

Technical Support Engineer for German Market

DELL TECHNOLOGY SRL
06.2021 - 11.2025

Support Engineer

Stefanini Romania SRL
10.2020 - 06.2021

Quality Intern

SC Continental Automotive SRL
07.2018 - 04.2019

Mastery - Canto - Pop Music

Folk School of Arts & Handicraft “Ilie Micu”
10.2015 - 07.2022

Engineer - Industrial Engineering, The Technology of Constructing Machines (TCM)

University ULBS
10.2015 - 07.2019
Bianca Stoiţă