Biyita Michele Laure
Computer Science Graduate
Bucharest,B
Summary
A Computer Science graduate with a strong interest in web development and social media, pursuing a position to learn and grow alongside experienced team members. The goal is to apply acquired knowledge and skills from studies to contribute to innovative projects and enhance professional capabilities within a dynamic and collaborative environment.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Specialist
Telus International
03.2022 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
- Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Customer Support Specialist
Teleperformance
Bucharest, B
07.2021 - 01.2022
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Computer Sciences
Romanian-american University
Bucharest, Romania 10.2021 - 07.2024
Skills
Bootstrap framework
Languages
French
Native language
English
Advanced
C1
project
Implemented a website dedicated to simplifying the process of driving license registration in my country, aimed at reducing corruption in registration offices. Developed a robust web application using HTML, CSS, and JavaScript to provide users with a seamless experience while applying for their driving licenses.
Interests
Social media, fitness,cooking healthy
Timeline
Customer Support Specialist
Telus International
03.2022 - Current
Bachelor of Science - Computer Sciences
Romanian-american University
10.2021 - 07.2024
Customer Support Specialist
Teleperformance
07.2021 - 01.2022
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