Biyita Michele Laure
Computer Science Graduate
Bucharest,B
Summary
A Computer Science graduate with a strong interest in web development and social media, pursuing a position to learn and grow alongside experienced team members. The goal is to apply acquired knowledge and skills from studies to contribute to innovative projects and enhance professional capabilities within a dynamic and collaborative environment.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Specialist
Telus International
03.2022 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
- Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Customer Support Specialist
Teleperformance
Bucharest, B
07.2021 - 01.2022
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Computer Sciences
Romanian-american University
Bucharest, Romania 10.2021 - 07.2024
Skills
Bootstrap framework
Responsive design
API Integration
Web Accessibility
HTML
CSS
Javascript
PHP
Databases
Web development projects
Project Management
Social Media
Python
Languages
French
Native language
English
Advanced
C1
project
Implemented a website dedicated to simplifying the process of driving license registration in my country, aimed at reducing corruption in registration offices. Developed a robust web application using HTML, CSS, and JavaScript to provide users with a seamless experience while applying for their driving licenses.
Interests
Social media, fitness,cooking healthy
Timeline
Customer Support Specialist
Telus International
03.2022 - Current
Bachelor of Science - Computer Sciences
Romanian-american University
10.2021 - 07.2024
Customer Support Specialist
Teleperformance
07.2021 - 01.2022