Bogdan-Claudiu Gutu

Lead daily 1st line Operations for Vodafone Italy, Albania, Greece and Romania CORE, VAS, TX & IP Networks in order to detect and solve technical problems in agreed KPI's:

• Manage a team of 15 engineers.
• Build strong senior teams by supervising and coordinating the team, setting objectives & goals, giving feedback, coaching and evaluating team performance.
• Provide recommendations regarding technical and soft skills development of team members.
• Recruit team members and Induction Program definitions
• Ensure the correct and timely notification of technical incidents to other work groups from Vodafone.
• Perform regularly reports for management, regarding important events and NOC KPIs.
• KPI fulfillment - handle incidents and requests as per the agreed procedures and within the agreed SLAs; provide great service to the market.
• Operational Silence (ensure a positive working relationship with our stakeholders in terms of escalations).
• Black Box thinking for major incidents (review every incident and reflect on the incident handling and what can be improved).
• Understand the percentage of cases handled in the NOC 1st line, without 2nd line support, and think of possible ways on how to improve it.
• Implement the 1st line Re-organization (2 Layer Organization + multimarket transformation) at cluster level with ideas, inputs and a constructive attitude.
• Drive continuous improvement of tools and processes and champions automation initiatives.
• Deliver FTE count as designed by the business context.

• Support 20% YoY reduction in P0/P1 incidents in EU Networks, International network and central platforms(Roaming, CMS), ensuring that no NOC avoidable incident is caused: 0 wrong handling
• Meet target KPI values
• 0 escalations
• Ensuring that all Major Incidents in the Core Network were managed correctly, properly and fast in order to reduce the impact
• Organizing training sessions with the new hires regarding Telecom domain
• Creating new procedures for the new processes, tools, measurements
• Working to continuously simplify and optimize the new processes
• CIAS involvement on CORE domain: providing support for the Ticket Journey definition, analysis and implementation (demo sessions, documentation, alignments with local market, various analysis) in order to automate different processes
• Being part as Ticket Journey Analyst in releasing in production the ticketing automation system- OVO CIAS TJ for VF-IT Network and also ensuring that everything works according to the specifications made by testing the environment and raising issues in order to be solved
• Supporting the digital technology regarding the robotic-process automation (RPA) with several ideas that will be implemented in the future
• Participating in A4E ( Assurance for Europe ) FOA tests for IT/AL/MT - identifying issues/improvements that can be added
• Gaining knowledge on 'Agile ways of working' by participating at Agile Foundations workshop - KANBAN & SCRUM and also by following Vodafone University & LinkedIn Learning courses and look for opportunities to integrate these ways of working in our activity
• Keeping up with the new technologies by gaining knowledge about 5G, following '5G Essentials: 5G News Show' series of courses on Vodafone University and support 5G launch and live network in Italy
• Gaining knowledge about ITIL guiding principles & practises after achieving the ITIL V4 Foundation Certificate in IT Service Management.

• In collaboration with 2nd Line Operations teams in order to detect and eliminate faults that impacts the network and analyzing the alarms that we encounter
• Monitoring & Troubleshooting of the Vodafone Italy /Albania/ Malta Core Network : CS, PS, TX&IP and VAS, using umbrella fault management systems and specific NMS's
• Escalating complex technical problems to 2nd Line Operations in order to solve incidents as soon as possible
• Dispatching field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved
• Providing notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities to solve the outages.

• I have been involved into GSC IT project, in the position of Help Desk and developed the following competences: Install Windows
• Configure Outlook and proxy for Internet Explorer
• Configure Windows users
• Participated to the following trainings: Core Network, IP, RAN, Huawei Core Values.

• Laptops maintenance and general reparations
• Testing and formatting laptops HDD.