Bogdan-Mihai Vidrascu
Branch Manager
Bucharest
Summary
Accomplished Branch Manager with a proven track record at Banca Transilvania, enhancing customer satisfaction and sales through effective relationship building and branch operations management. Excelled in coaching teams towards exceeding performance metrics, with a knack for developing strategic financial solutions. Skilled in customer service and banking, my approach has consistently driven results and growth.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Branch Manager
Banca Transilvania
12.2021 - Current
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Boosted sales and customer loyalty through incentive programs.
- Developed strategic plans for day-to-day financial operations.
Relationship Manager, Business Loan Group
Banca Transilvania
11.2020 - 12.2021
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened client relationships by providing exceptional service and tailored financial solutions.
- Improved loan portfolio quality through diligent risk assessment and ongoing monitoring of clients'' financial health.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
Relationship Manager, Retail Loans
Banca Transilvania
03.2019 - 11.2020
- Managed a portfolio of high-net-worth clients, ensuring their credit needs were met and exceeded.
- Increased new account acquisitions by actively seeking opportunities for cross-selling credit card products, also short and long-term loans.
- Exceeded performance metrics consistently, resulting in recognition as a top-performer within the organization.
- Strengthened client relationships by providing exceptional service and tailored financial solutions.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Led team meetings focused on sharing best practices and fostering collaboration among Relationship Managers within the department.
- Leveraged industry knowledge and market trends to recommend suitable credit card options for each client''s financial goals.
Relationship Manager, Banking Operations
Banca Transilvania
06.2018 - 02.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
- Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Discussed financial options with clients and provided informed suggestions.
- Worked with clients and finance companies to find optimal solutions for financing.
- Prepared contracts and related documentation according to strict standards.
Front Office Administrator
BRD - Groupe Societe Generale
08.2017 - 05.2018
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Junior Auditor Intern
PricewaterhouseCoopers
05.2017 - 08.2017
- Supported management''s decision-making process by providing valuable insights on financial performance through detailed analytical procedures.
- Ensured compliance with applicable regulatory requirements by staying up-to-date on industry standards and best practices.
- Assisted in the identification of opportunities for process improvements, helping clients enhance their overall operational efficiency and effectiveness.
- Contributed to a positive work environment by maintaining open communication with colleagues and supervisors throughout audit engagements.
Education
Bachelor's Degree - International Economic Relations
Academy of Economic Studies
Bucharest, Romania 10.2013 - 06.2016
Skills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Sales Development
Coaching and Mentoring
Team Player
Strong team-builder
Friendly
Banking
Languages
Romanian
Native language
English
Advanced
C1
Certification
The Law of EU
Timeline
Risk Management
01-2022
Branch Manager
Banca Transilvania
12.2021 - Current
The Law of EU
01-2021
Relationship Manager, Business Loan Group
Banca Transilvania
11.2020 - 12.2021
Interpersonal Communication
03-2020
Relationship Manager, Retail Loans
Banca Transilvania
03.2019 - 11.2020
Relationship Manager, Banking Operations
Banca Transilvania
06.2018 - 02.2019
Front Office Administrator
BRD - Groupe Societe Generale
08.2017 - 05.2018
Junior Auditor Intern
PricewaterhouseCoopers
05.2017 - 08.2017
Bachelor's Degree - International Economic Relations
Academy of Economic Studies
10.2013 - 06.2016
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