Bogdan Schiopu
Chisinau
Summary
A Senior Incident Analyst with a Licentiate in Economic Sciences from UTM, Chisinau. Currently employed at Stefanini, this professional excels in logbook checks, troubleshooting, and database request writing. With a strong background in IT incident investigation and resolution, previous contributions include work on UNIFUN's Product Manager maintaining and supporting company products, communicating with customers, setting goals, and supervising hardware upgrades. An internship at UNIFUN provided foundational knowledge in GNU/Linux, computer networking, and GSM networks. Proficient in Linux systems and SQL.
Overview
4
4
years of professional experience
Work History
Incident Analyst
Stefanini
11.2022 - Current
- Project description and business results: The role involves investigating and troubleshooting IT incidents, which include unplanned service interruptions, service degradations, or events that have not yet impacted customer service
- The objective is to ensure minimal disruption to services and maintain high customer satisfaction through effective incident management
- Technology stack: Troubleshooting Tools, Database Management
- Responsibilities:
- Logbook check;
- Troubleshooting;
- Writing requests in DB;
- Investigates and troubleshoots IT incidents
Project Menander
UNIFUN
06.2021 - 06.2022
- Project description and business results: The project focused on the maintenance and support of the company's products, ensuring seamless communication with customers and setting clear goals
- The project aimed to increase the company's income through competent targeting and supervised the upgrade work on client-side hardware
- Technology stack: Customer Communication Tools, Hardware Maintenance
- Responsibilities:
- Maintenance and support of the company's products;
- Communication to customer;
- Setting the goals;
- Proper writing of letters;
- Increasing the company's income through competent targeting;
- Supervision of the upgrade work client-side hardware
Internship IT - PM, Admin
UNIFUN
06.2022 - 08.2022
- Project description and business results: The internship provided an introduction to GNU/Linux and covered computer networking basics, including network components, protocols, IP addressing, VLAN, NAT, ACL, firewall, and VPN tunnels
- It also included basics of GSM networks, focusing on GSM/UMTS network architecture and core network MNO
- Technology stack: GNU/Linux, Network Protocols, GSM/UMTS
- Responsibilities:
- Introduction to GNU/Linux;
- Learning computer networking basics;
- Understanding IP addressing, VLAN, NAT, ACL, firewall, VPN tunnels;
- Basics of GSM networks
Education
Licentiate - Economic Sciences
UTM
06.2016
Skills
- Tools and technologies: GNU/Linux, Computer networking, GSM networks, VPN tunnels, firewall
- Databases: SQL,Slack, Secure access, Jira
Language Skills
English, B2
Romanian, B2
Russian, Native
Timeline
Incident Analyst
Stefanini
11.2022 - Current
Internship IT - PM, Admin
UNIFUN
06.2022 - 08.2022
Project Menander
UNIFUN
06.2021 - 06.2022
Licentiate - Economic Sciences
UTM
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