Bogdan Tarus

• Interacted with customers and clients to identify business needs and requirements.
• Coached team members on productivity strategies to accomplish challenging goals.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Devised creative solutions to critical customer and user needs.
• Participated in pilot tests and revised programs based on feedback and results.
• Identified program obstacles and communicated possible impacts to team.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.

• Jira and Confluence for Orange Group - L2 Orange Group post delivery support
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Generated reports to suggest corrective actions and process improvements.

• Atlassian apps admin: Jira and Confluence server local admin;, Universitatea POLITEHNICA din București
• Licență în Inginerie
• Supported IT operations for corporate headquarters and nationwide locations.
• Analyzed and maintained system and application performance.
• Analyzed network traffic and performance metrics to optimize system performance.
• Resolved issues and escalated problems with knowledgeable support and quality service.

Active Directory administration - Powershell - RSA secureID management - Cisco CUCM Callmanager administration - OTRS , JIRA, Remedy , Confluence - FirstWare DynamicGroup - SkypeForBusiness Management Console Page 1 of 2 - SCCM Management Console - Exchange admin center - Outlook , Excel - VMWare Horizon Client

• Bank back-office (KYC3 officer) iunie
• Created help desk tickets, troubleshot and resolved desktop issues.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Assigned system permissions and set up computers to assist with onboarding new employees
• Managed backup and recovery of data assets to safeguard system availability.
• Translated complex technical issues into digestible language for non-technical users.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Documented support interactions for future reference.
• Assisted with updating technical support best practices for use by team.

• Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
• Verified visitor security clearances and eligibility for access into SCIFs.
• Created useful and timely intelligence products to support field operations.
• Produced multi-source intelligence reports and products for different agency customers.
• Developed intelligence assessments for high-level government officials and stakeholders.
• Conducted detailed data analysis to identify patterns and trends in complex datasets.
• Developed standard operating procedures for intelligence operations and activities.
• Briefed upper-level personnel on emerging threats.
• Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
• Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
• Incorporated lessons learned from previous operations to improve intelligence capabilities.
• Conducted threat assessment and analysis of foreign adversaries in support of military operations.
• Assisted in development of intelligence strategies and policies to support operations.
• Learned and adapted quickly to new technology and software applications.
• Self-motivated, with a strong sense of personal responsibility.

• Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
• Assisted professors and school administrators with continuous development, review, planning and outcomes evaluation to measure [Area of study] program performance.
• Stood in for professors and teachers in absences, lecturing or providing course material on [Area of expertise] based on lesson plans.
• Built strong rapport with students through class discussions and academic advisement.
• Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
• Mentored students and communicated internship and employment opportunities.
• Created materials and exercises to illustrate application of course concepts.
• Proctored exams and provided remediation for learning improvement goals.
• Performed research to serve as basis for academic writing for publication.
• Supported weekly [Area of study] lab sessions, contributing to student engagement, comprehension and learning objectives.

• Drafted assemblies, models, and other technical drawings.
• Applied mechanical problem solving skills to develop creative solutions for quality products.