Service Now
Bogdán Eduárd
Senior Service Desk Engineer
Summary
Experienced Service Desk Engineer with over 7 years of experience in the IT industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a Senior Service Desk Engineer position. Ready to help team achieve company goals. Skilled Support Agent with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Customer Support processes.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Service Desk Engineer
Wipro Technologies SRL
Bucharest (Remote)
11.2019 - 10.2022
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed troubleshooting and repair.
IT Help Desk Technician
Stefanini
Targu Mures
11.2016 - 11.2019
- Provided basic end-user troubleshooting and desktop support.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided Tier 1 IT support to non-technical users through desk side support services.
- Spotting, documenting and testing software faults as well as escalating to developers
Customer Service Agent
Advanced Technology Systems
Targu Mures
05.2015 - 07.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support external customers in German
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Receptionist/Bartender/Agricultural Worker
Hospitality Segment
various locations
07.2014 - 04.2015
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
College Degree - ECTS (Economy of Commerce, Tourism And Services)
Petru Maior University
Targu Mures 04.2001 -
High School Diploma -
Economic Transilvania
Targu Mures 09.2005 - 06.2009
Skills
Technical issues analysis
Software
Travelport GDS
Microsoft Office Suite
Galileo GDS
Microsoft Windows Operating Systems
Timeline
Senior Service Desk Engineer
Wipro Technologies SRL
11.2019 - 10.2022
IT Help Desk Technician
Stefanini
11.2016 - 11.2019
Customer Service Agent
Advanced Technology Systems
05.2015 - 07.2016
Receptionist/Bartender/Agricultural Worker
Hospitality Segment
07.2014 - 04.2015
High School Diploma -
Economic Transilvania
09.2005 - 06.2009
College Degree - ECTS (Economy of Commerce, Tourism And Services)
Petru Maior University
04.2001 -
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