Briean Paul Valentin
Brasov,Romania
Summary
Quality and operations professional with expertise in leading performance improvement training and quality initiatives within BPO environments. Demonstrated success in revitalizing underperforming teams, scaling QA operations, and converting data into actionable insights. Committed to team development, stakeholder collaboration, and establishing structured processes that yield consistent results.
Overview
14
14
years of post-secondary education
4
4
years of professional experience
Work history
Training & Quality Coordinator (Manager)
Majorel Romania S.R.L (Teleperformance Blue)
Brasov, RO
2024.11 - 2026.05
- Directed management and development of a QA team exceeding 20 analysts, scaling to over 30 across multiple projects.
- Executed performance recovery initiatives for three underperforming projects, including one that remained below target for roughly 16 months.
- Achieved consistent on-target performance across approximately 95% of supported projects through strategic quarterly improvements.
- Designed and implemented comprehensive coaching and training programmes to enhance agent consistency and performance.
- Utilised root cause analysis methodologies to identify performance discrepancies and implement sustainable solutions.
- Developed automated reporting trackers that significantly reduced manual tasks and improved reaction times.
- Integrated local datasets into global Power BI dashboards, significantly enhancing visibility for stakeholders.
- Streamlined data collection and analysis by developing automated workflows in Lark, utilising both base and bots for efficiency.
- Assisted in the development of quality management systems, enhancing operational efficiency.
DE Quality Assurance Analyst
Majorel Romania S.R.L (Teleperformance Blue)
Brasov, RO
2023.11 - 2024.12
- Monitored and improved quality performance across DE and EN markets through audits and analysis
- Supported recovery of 2 external underperforming teams to target performance
- Conducted root cause analysis to identify recurring quality issues
- Improved scoring consistency through structured calibration practices
- Partnered with Operations and Team Leaders to implement improvement plans and measurable actions.
- Undertook comprehensive reviews of existing systems, identifying potential areas for enhancement.
- Mitigated potential risks by conducting thorough reviews of safety procedures and protocols.
Moderator
Majorel Romania S.R.L (Teleperformance Blue)
Brasov, RO
2022.01 - 2023.11
- Reviewed and evaluated high volumes of content in line with platform policies
- Maintained over 96% accuracy and consistently delivered over 850 daily production cases in a fast-paced environment while applying structured decision-making to complex moderation cases
- Developed strong attention to detail and resilience under pressure
- Worked within a multilingual environment requiring adaptability and communication
Education
Design-Engineer - Engineering
Faculty of Product and Environmental Design
Brasov, RO 2019.10 - 2021.07
German school and high school - Natural Sciences
Johannes Honterus
Brasov, RO 2007.09 - 2019.06
Skills
- Office and Lark suites
- Six Sigma processes
- Quality management and auditing
- Performance improvement strategies
- Root cause analysis
- Process optimization techniques
- Coaching and training
- Stakeholder engagement
- Data analysis with Excel, Power-BI and Lark BASE
- Operations support and reporting
- Automation solutions
Language
Romanian
Native
German
Advanced (C1)
English
Proficient (C2)
References
References available upon request.
Timeline
Training & Quality Coordinator (Manager)
Majorel Romania S.R.L (Teleperformance Blue)
2024.11 - 2026.05
DE Quality Assurance Analyst
Majorel Romania S.R.L (Teleperformance Blue)
2023.11 - 2024.12
Moderator
Majorel Romania S.R.L (Teleperformance Blue)
2022.01 - 2023.11
Design-Engineer - Engineering
Faculty of Product and Environmental Design
2019.10 - 2021.07
German school and high school - Natural Sciences
Johannes Honterus
2007.09 - 2019.06