Buzdugan Lavinia Cornelia

• Dealt various table games, ensuring adherence to game rules and regulations.
• Managed player transactions, maintaining accurate chip counts and payouts.
• Monitored game progress, identifying and resolving discrepancies promptly.
• Provided exceptional customer service, enhancing player experience and engagement.
• Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
• Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
• Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
• Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
• Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
• Collaborated with team members to maintain a smooth operation during peak hours.

• Assisted in training new dealers on game procedures and casino policies.
• Implemented strategies to promote responsible gaming among players effectively.
• Conducted regular equipment checks to ensure optimal functionality of gaming tables.
• Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.

• Provided exceptional customer service by resolving inquiries and complaints efficiently.
• Utilized CRM software to track interactions and manage customer accounts effectively.
• Assisted in training new agents on call handling protocols and best practices.
• Maintained accurate records of customer interactions for quality assurance purposes.
• Collaborated with team members to improve call handling processes and customer satisfaction scores.
• Adapted quickly to changes in product information and company policies during high-volume periods.
• Identified recurring issues and suggested improvements to reduce call escalations.
• Supported management in implementing new tools aimed at enhancing operational efficiency.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

I had the posibility to work and live with diferent nationality,a good leson for the improvment of frech that help me to work in the call center later

Improved the quality of the guest service ,impoved my language skills and had the posibility to travel and visit the world

Supervisor with good skills ,good comunication and guest interaction