Nikola Nikolov
Bucharest, Romania
Summary
Seasoned Business Analyst offering more than 9 years of Finance experience within the BPO industry. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
9
9
years of professional experience
Work History
Business Analyst
Inspire Talent
2 2024 - 06.2024
- Medius APA Implementation in the company of our client
- Report creation for different entities
- Boosted company efficiency and customer satisfaction by eliminating inefficient processes.
- Mapping processes and streamlining
- Educated users on automation systems and features to reduce work time and achieve quality results.
- Transition from Client's software to Medius APA -
Implementation/Rollout/Migration/Customization
Finance Master Data Analyst
Genpact
06.2023 - 02.2024
- Analyzed and tracked data to prepare forecasts and identify trends.
- Analyzed operational improvements against KPIs to measure progress.
- Handled budgets on a daily basis regarding different Projects.
- Using SAP S/4HANA - Customization
- Maintained consistent database security and integrity through logging, audits and transaction monitoring.
Accounts Payable Expert
Genpact
12.2021 - 06.2023
- Actively listened to clients' to fully understand requests and address concerns.
- Organized files to support efficiency and traceability.
- Developed ongoing process improvement ideas using good team communication and collaboration.
- Built and maintained courteous and effective working relationships.
- Handled payments for up to a million per day.
- Prepared reports for government agencies and local team.
- Transition from Client's software to SAP S/4HANA -
Implementation/Rollout/Deploy/Customization
Process Expert
Accenture
09.2019 - 12.2021
- Monthly Accounts payable/Accounts receivable reporting
- Picked up additional tasks to aid team success.
- Managed bookings to optimize team availability.
- Prepared range of written communications, documents and reports.
- Measured and accurately processed documents to minimize penalties.
- Working with SAP ERP - FI/CO/MM - Integration/Deploy/Customization
Customer Relationship Manager
Satinior Technology
02.2019 - 09.2019
- Supervised team of 5 employees tasked with resolving and correcting multiple disputes regarding late deliveries or defect items.
- Increased client retention rates by 33% with proper relationship management and resolving disputes/issues in the correct way.
- Created better warehouse management system to increase shipping speed.
- Planned and executed new strategies to increase sales.
Operations Manager
Auto1
06.2018 - 09.2018
- Cross-country operations alignment
- B2B Dispute management
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Relationship management
Project Manager
Arma ltd
01.2015 - 05.2018
- Built professional networks with other businesses, partners and stakeholders.
- Planned service provisions to meet fluctuations in demand.
- Inspected facilities and resources for compliance and quality.
Education
Certificate of Higher Education - Six Sigma - Green belt
Enviso
Master of Business Administration - Business Administration
Academy of Economics, ASE
Bachelor of Business Administration - Insurance
Academy of Economics, D.A. Tsenov
Skills
Soft - time management, process improvement
undefinedAdditional Information
- Operations managers are in charge of designing, owning, controlling and quality assurance of service delivery processes.
- nikolov-696638134
Languages
Bulgarian, English
Native language
Romanian
Advanced
C1
German
Intermediate
B1
Timeline
Finance Master Data Analyst
Genpact
06.2023 - 02.2024
Accounts Payable Expert
Genpact
12.2021 - 06.2023
Process Expert
Accenture
09.2019 - 12.2021
Customer Relationship Manager
Satinior Technology
02.2019 - 09.2019
Operations Manager
Auto1
06.2018 - 09.2018
Project Manager
Arma ltd
01.2015 - 05.2018
Business Analyst
Inspire Talent
2 2024 - 06.2024
Certificate of Higher Education - Six Sigma - Green belt
Enviso
Master of Business Administration - Business Administration
Academy of Economics, ASE
Bachelor of Business Administration - Insurance
Academy of Economics, D.A. Tsenov
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