Caloian Elena
Shop Assistant
București ,B
Summary
History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Assistant Shop
La Doi Pași
Bucharest , România
10.2023 - Current
Library Assistant
Carturesti
Bucharest
04.2023 - 09.2023
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Created welcoming and comfortable space by keeping library clean and organized.
Shop Assistant
Lee Cooper
Bucharest, România
07.2021 - 03.2023
- Checked incoming orders and organized new stock.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Completed daily tasks accurately and on-time to support shop needs.
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers entering store and offered assistance with requirements.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Secretary
Feper S.A.
Bucharest , România
03.2023 - 03.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Call Center Agent
APS
Bucharest , Romania
11.2020 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Assistant Casino
MaxBet
Buzau, Romania
09.2016 - 10.2016
- Organized and controlled Number blackjack and poker tournaments every
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Oversaw expenses, budget estimates and accounts for $Amount per year operation.
Education
Master In HR - Management of Human Resources
10.2020 - 06.2022
Filologie
09.2012 - 06.2016
Sociology
10.2017 - 06.2020
Skills
Safety awareness
Fabrication skills
Materials management
Equipment operation
Timeline
Assistant Shop - La Doi Pași
10.2023 - Current
Library Assistant - Carturesti
04.2023 - 09.2023
Secretary - Feper S.A.
03.2023 - 03.2023
Shop Assistant - Lee Cooper
07.2021 - 03.2023
Call Center Agent - APS
11.2020 - 02.2021
Faculty of Sociology - Master In HR, Management of Human Resources
10.2020 - 06.2022
Faculty of Sociology - , Sociology
10.2017 - 06.2020
Assistant Casino - MaxBet
09.2016 - 10.2016
National College ,,Mihai Eminescu" Buzau - , Filologie
09.2012 - 06.2016