Camelia Lucian
Apahida,Romania
Summary
Accomplished professional with extensive expertise in project management, quality control procedures, and risk management. Proven track record in client contract negotiations and customer relationship building, ensuring successful project oversight and operational procedures adherence. Adept at performance monitoring and complex resource management, with a strong focus on emergency response training and active listening. Career goal includes leveraging skills in contract negotiation and administration to drive organisational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Station Manager
Menzies Aviation Romania
Cluj Napoca, Romania
03.2022 - Current
- Organised financial and operational data to help with yearly budgeting and planning.
- Developed operational strategies that drove efficiency across all departments.
- Built positive partner relationships for successful cross-team projects.
- Educated teams on best practices to uplift speed and accuracy.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Improved customer satisfaction with diligent attention to passenger concerns.
- Understood and balanced client and company priorities to achieve overall objectives.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Managed employee performance reviews, promoting professional development opportunities within the team.
- Implemented new procedures for improved operational performance.
- Monitored health and safety measures for guaranteed compliance.
- Maintained safety regulations for a secure environment.
- Conducted regular inspections of facilities, ensuring cleanliness and functionality.
- Assisted with employee relations issues, addressing disciplinaries, grievances and absences.
- Coordinated staff training and development opportunities to enhance job-specific skills.
- Balanced administrative duties whilst managing day-to-day station operations.
- Assisted in budget formulation, contributing to prudent financial management.
- Evaluated team performance and highlighted opportunities to improve productivity and efficiency.
- Ensured smooth operations by overseeing daily station activities.
- Dealt with customer complaints promptly and professionally, enhancing overall customer experience.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Generated Key Performance Indicator reporting to drive better performance.
Handling Manager
Menzies Aviation Romania
Cluj Napoca, Romania
04.2017 - 02.2022
- Rostering for all Employees under my Lead
- T&A Approvals for all Employees under my Lead
- RSMS v8 – entering New Dla Codes for new Clients; creating Flights for our Clients and approval of the Flights and Services
- Monthly Reporting to GM of Romania, Health and Safety Reports; Security Reports and Operations Reports
- Ensuring that the Activity provided by Staff is 100% Complaint with AGOM; Airport Procedures and of course Airline Procedures
- Making sure that all items in the SLA signed with the Airlines are achieved
- SMART – Audits and Reporting
- MORSE – creation of New Reports; Changing Status; Conducting the Investigation and of course closing of the New Reports entered
- Creation of New Database in DCS for all New Airlines according to AHM 560 provided by the Airline, both W&B and Check In for all Stations in Romania; XRY and sometimes also PRG.
- Creation of Flights in DCS
- DCS Trainer for Menzies Aviation (Romania)
- Trainer for Menzies Aviation (Romania) – Menzies Modules both Passenger Handling & Ticketing; W&B and Ramp
Safety, Quality and Compliance Manager
Menzies Aviation Romania
Otopeni, Romania
01.2016 - 03.2017
- Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
- Monitoring performance, and taking action to correct any shortfalls.
- Liaising with airline station managers, airport operations management, safety team, handling agents, customs, immigration, and security officials, union officials, and other airport stakeholders.
- Monthly reports for Romania in line with the Safety, Quality and Training requirements.
- Support during the Audits held on Romanian Stations.
- Assuring that all Training for all Romanian Stations is performed in accordance with MA LDP and MA Quality Manual.
- Assuring that Training Matrix for all Romanian Stations is performed in accordance with Appendix 1 of LDP and LDP.
- Providing leadership to the team and developing their skills.
- SMART – Audits and Reporting
- MORSE – creation of New Reports; Changing Status; Conducting the Investigation and of course closing of the New Reports entered
- Managing of Q5 System, closing of findings if applicable.
- DCS Trainer for Menzies Aviation (Romania)
- Trainer for Menzies Aviation (Romania) – Menzies Modules both Passenger Handling & Ticketing; W&B and Ramp
- E-Learning Administrator for Romanian Stations
- Responsible for preparations of Audit Materials needed by Clients and conducting the Audits on behalf of Menzies Aviation (Romania)
Station Manager
Menzies Aviation Romania
Cluj Napoca, Romania
06.2014 - 12.2015
- Ensuring service delivery to customer airlines in accordance with airline contracts, and within the agreed budget level.
- Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
- Monitoring performance, and taking action to correct any shortfalls.
- Liaising with airline station managers, airport operations management, handling agents, customs, immigration, and security officials, union officials, and other airport stakeholders.
- Providing reports as required, and service delivery measurements.
- Providing leadership to the team and developing their skills.
- SMART – Audits and Reporting
- MORSE – creation of New Reports; Changing Status; Conducting the Investigation and of course closing of the New Reports entered
- Managing of Q5 System, closing of findings if applicable.
- DCS Trainer for Menzies Aviation (Romania)
- Trainer for Menzies Aviation (Romania) – Menzies Modules both Passenger Handling & Ticketing; W&B and Ramp
- E-Learning Administrator for CLJ Station
- Security Responsible for CLJ Station
- Responsible for preparations of Audit Materials needed by Clients and conducting the Audits on behalf of Menzies Aviation (Romania)
Handling Manager & DCS Coordinator
Menzies Aviation Romania
Cluj Napoca, Romania
10.2006 - 05.2014
- Rostering for all Employees under my Lead
- T&A Approvals for all Employees under my Lead
- RSMS v8 – entering New Dla Codes for new Clients; creating Flights for our Clients and approval of the Flights and Services
- Monthly Reporting to GM of Romania, Health and Safety Reports; Security Reports and Operations Reports
- Ensuring that the Activity provided by Staff is 100% Complaint with AGOM; Airport Procedures and of course Airline Procedures
- Making sure that all items in the SLA signed with the Airlines are achieved
- SMART – Audits and Reporting
- MORSE – creation of New Reports; Changing Status; Conducting the Investigation and of course closing of the New Reports entered
- Creation of New Database in DCS for all New Airlines according to AHM 560 provided by the Airline, both W&B and Check In for all Stations in Romania; XRY and sometimes also PRG.
- Creation of Flights in DCS
- DCS Trainer for Menzies Aviation (Romania)
- Trainer for Menzies Aviation (Romania) – Menzies Modules both Passenger Handling & Ticketing; W&B and Ramp
Education
Business - Business
Babes Bolyai University
10.2023 -
Skills
- Project Management
- Quality control procedures
- Risk Management
- Emergency response training
- Active listening
- Complex resource management
- Client contract negotiations
- Customer relationship building
- Project oversight
- Operational procedures adherence
- Performance monitoring
- Contract negotiation and administration
Languages
English
Advanced
Spanish
Beginner
Affiliations
- Good Books
Certification
IATA Station Management and Ground Handling Supervision - 2023
Menzies Aviation Internal Auditor Training - February 2016
SMS Management Training - November 2016
Risk Assessment Training - December 2016
Train the Trainer - April 2012
Timeline
Business - Business
Babes Bolyai University
10.2023 -
Station Manager
Menzies Aviation Romania
03.2022 - Current
Handling Manager
Menzies Aviation Romania
04.2017 - 02.2022
Safety, Quality and Compliance Manager
Menzies Aviation Romania
01.2016 - 03.2017
Station Manager
Menzies Aviation Romania
06.2014 - 12.2015
Handling Manager & DCS Coordinator
Menzies Aviation Romania
10.2006 - 05.2014
IATA Station Management and Ground Handling Supervision - 2023
Menzies Aviation Internal Auditor Training - February 2016
SMS Management Training - November 2016
Risk Assessment Training - December 2016
Train the Trainer - April 2012
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