Carina Hossu

Carina hat umfassende Erfahrung in Testmanagement, Koordination von Finanzintegration und Projektmanagement mit Kundenkontakt.

• Romanian,
• German,
• English,

Area: Automotive 

February 2024 - Present - Proxy Product Owner

Support as a consultant for the department, incl. testing, technical coordination, preparation of test phases/mass test, Module test, Regression tests, Create test scenarios via X-Ray, Emulation testing, Idoc testing, Log analysis, Test Management SAP EWM, Idoc interface testing, XRay test case creation, Support UAT, SIT test phases, Test emulation, Log analysis and interpretation 

01/01/23 - 12/31/23 Cut Over Manager SAP Finance

Responsible for creating cut over plan, Coordination of financial integration activities with the Program Cut Over Management Team for AP, AR, CO, IA, Tax, Tracking stabilisation phase after go live, Coordinate the implementation of the individual steps at the planned time, Training for future users, Manages the business cutover plans for rollouts, Contribute to the development of the technical cutover schedules and plans to ensure they meet business objectives, Manages stakeholder relationships through effective communication and issues management, Provide expert advice and information to stakeholders on emerging project issues and present recommendations to support project delivery 

01/09/20 - 30/01/23 Operations Manager (AMS)

Management Operations Area, Project management for new projects, Monitoring compliance with SLA targets, Main technical contact person of the Operations Area to the customer, Preparation of quotations (content and commercial), Conducting operational meetings such as the Service Review Board, Compliance with the service level agreements, if necessary development of measures and their control for compliance, Service level agreements reviews (e.g. preparation & review of the SLM reports), Tracking the execution of projects with the customer operationally and according to the specified Tools (Project Mgmt.), Compliance with ITIL specifications in the project, Resource Management Applying knowledge of the quality standards of the project, Documenting the solutions to the topics reported by the customers (including the steps leading to the solution) in a ticketing tool and in a knowledge database, Management and updating of the knowledge base, Compliance with the agreed SLAs (Service Level Agreement), Monitoring of deadlines / adherence to projects, Motivation and support of the team to improve professional performance, Organizing and leading various new projects in a team, Close cooperation with the organizational units / departments involved

31/08/2014 - 31/08/2020 Team Lead AMS Support

2nd level Support for Customer-specific logistics Applications for Volkswagen (solving Incidents, Problem-Tickets, Change-Requests with client oriented tools), Responsible for the creation and updating of the documentation for Troubleshooting, Technical Support for German and English speaking customers, Provide the team with a vision of the project objective, ITIL-based support, Intervention in the PL / SQL Developer database,  Adherence to solve tickets regarding the agreed SLA (Service Level Agreement)

• ITIL Foundation, 2011
• Certified Scrum Product Owner

• Operations Manager (AMS)
• AMS Consultant (Application Management Services Consultant)
• Change Manager
• Project Manager
• Product Owner
• Test Manager