Carla Cuzub
Brasov,Romania
Summary
Enthusiastic Food and Beverage Attendant with knack for exceptional customer service and teamwork. Boosted customer satisfaction by improving service speed and coordination in high-paced environments. Known for creating positive dining experiences and maintaining high standards of cleanliness and presentation.
Friendly and goal-oriented individual with strong communication and customer service skills, adept at handling busy environments and maintaining positive atmosphere. Capable of working collaboratively with team members and addressing customer needs efficiently. Committed to enhancing guest experiences and contributing to thriving hospitality environment.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Cafeteria attendant
Grand Teton Lodge Company
Moran Wyoming , United States of America
06.2024 - 10.2024
- Maintained cleanliness of cafeteria facilities for enhanced customer comfort.
- Served lunchtime meals, ensuring timely service during peak hours.
- Assisted in stocking cafeteria supplies for seamless operation during busy periods.
- Cleaned food preparation areas following health and safety guidelines.
- Ensured optimal presentation of food items by maintaining buffet tables.
- Conducted regular equipment checks for maintenance needs or malfunctions.
- Performed opening and closing duties as required, maintaining operational readiness.
- Followed health and safety standards to protect customers from illness and cross-contamination.
Assistant waiter
Aro Palace Hotel
Brasov , Romania
08.2023 - 09.2023
- Improved customer satisfaction by promptly attending to guest queries and concerns.
- Maintained cleanliness and orderliness of the dining area for enhanced customer experience.
- Assisted in setting up tables with care to ensure a pleasant dining atmosphere.
- Maintained cleanliness and orderliness of dining area for enhanced customer experience.
- Followed hygiene standards while handling cutlery, crockery, glassware which resulted in a safe dining environment.
- Polished glasses and cutlery to pristine standards.
Assistant waiter
Ikos Andalusia
Estepona , Spain
05.2022 - 09.2022
- Responded swiftly to any complaints or issues, leading to increased customer retention rate.
- Maintained a cheerful disposition under pressure, enhancing the overall dining experience of guests.
- Followed hygiene standards while handling cutlery, crockery, glassware which resulted in a safe dining environment.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Kept tables clear of used crockery, glassware and cutlery.
- Polished glasses and cutlery to pristine standards.
Waiter
Atlantica Beach Resort
Kos , Greece
06.2021 - 09.2021
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Delivered excellent customer service through friendly and polite interaction.
- Helped reduce waiting times by swiftly clearing tables after use.
- Relayed feedback from customers to management for continuous improvement.
- Explained dish components clearly to inform customers' decisions.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Polished glasses and cutlery to pristine standards.
Education
Bachelor of Arts - Hotel Management
American Hotel Academy
Brasov 10.2020 - 06.2023
High School Diploma - Natural Science Profile
The National College Grigore Antipa
Brasov 09.2016 - 06.2020
Skills
- Cafeteria layout understanding
- Table setup proficiency
- Food storage principles
- Dishwashing procedures
- Food service efficiency
- Menu knowledgeability
- Workplace cleanliness commitment
- Customer Service
- Attention to Detail
- Food safety awareness
- Bussing tables
- Table layout
- Buffet servicing
- Guest seating
- Food running
- Cleaning protocols
- Beverage dispensing
- Cutlery management
- Customer interaction
Languages
English
Advanced
Romanian
Native
Affiliations
- Travel
- Writing short stories
- Cooking
- Photography
Certification
- Diploma accredited in Romania for entrepreneurial skills.
Volunteer
- I was a volunteer during high school in an SNAC program. This program was addressed to children with special needs and our team organized different activities with those children such as painting classes, Lego competitions as well as homework help.
- I also volunteered for two summers in an art project called Amural. It was an art visual festival organized in my city which I participated in. Through this festival I developed my communications skills both with visitors and colleagues. The main responsibilities being the interaction with the visitors, answering questions as well as helping other colleagues frfom different areas of the festival.
Timeline
Cafeteria attendant
Grand Teton Lodge Company
06.2024 - 10.2024
Assistant waiter
Aro Palace Hotel
08.2023 - 09.2023
Assistant waiter
Ikos Andalusia
05.2022 - 09.2022
Waiter
Atlantica Beach Resort
06.2021 - 09.2021
Bachelor of Arts - Hotel Management
American Hotel Academy
10.2020 - 06.2023
High School Diploma - Natural Science Profile
The National College Grigore Antipa
09.2016 - 06.2020
- Diploma accredited in Romania for entrepreneurial skills.
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