Carmen Cristescu
Timișoara,TIMIS
Summary
Experienced bilingual professional with a strong background in diplomatic, legal, technical, and advisory fields. Demonstrated success in resolving intricate disputes and facilitating high-stakes operations. Recognized for a calm communication style that builds rapport and ensures accuracy. Seeking to transition this experience into senior leadership positions.
Overview
21
21
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Remote IT Support Guide
Heart Internet
Leeds, UK
02.2023 - Current
- Maintained five-star client feedback in Trustpilot reviews through attentive service.
- Supported clients in aligning account configurations with business goals.
- Assisted new users during onboarding by providing practical product and technical guidance.
- Resolved ownership disputes and chargebacks through empathetic communication.
- Created accessible support articles and internal resources for clients and colleagues.
Customer Solutions Advisor
Osborne for Dacorum Borough Council
Hemel Hempstead
10.2021 - 12.2021
- Assisted in managing service requests for a portfolio of 30,000 properties.
- Coordinated maintenance interventions through phone and email communication.
- Established rapport with residents through calm and professional communication.
- Supported residents during stressful situations by inspiring trust and reliability.
- Helped achieve daily performance targets for call handling and job bookings.
- Ensured residents received timely support from field operatives.
- Participated in clearing service backlogs by applying organised workflows.
- Contributed to restoring standard response times and stabilising service levels.
Gateway Assessor
Citizens Advice St Albans
St Albans
09.2020 - 10.2021
- Assisted residents in navigating essential life areas including financial support and local services.
- Provided accurate advice to clients on personal challenges and connected them to relevant resources.
- Adapted to remote delivery methods, ensuring ongoing support during lockdowns.
- Participated in training sessions and authority briefings to remain updated on regulations.
Resources Assistant
Sandringham School
St Albans
04.2020 - 07.2021
- Assisted in preparation and distribution of learning and examination resources.
- Ensured availability of materials ahead of scheduled academic activities.
- Supported transition to hybrid learning to accommodate classroom and remote needs.
Office Assistant
YPKA Consultancy
St Albans
04.2015 - 04.2020
- Assisted with administrative tasks and provided secretarial support.
- Coordinated logistics and documentation for relocations to facilitate smooth transitions between sites.
Legal Secretary
Cornel Tabarta Law Office
Bucharest
04.2005 - 07.2013
- Supported transition from student secretarial role to bilingual fee-earning paralegal and office manager with increased responsibilities.
- Facilitated training for new support staff sharing knowledge for administrative and legal accuracy within the team.
- Assisted in managing daily office operations and bilingual casework aligning skills with legal and management requirements through courses.
Administrative Secretary
Embassy of Ireland
Bucharest
08.2008 - 10.2008
- Assisted with translation of official speech scripts and supported reception team in executing high-level diplomatic events during 2008 presidential state visit to Romania.
- Provided administrative support to ambassador and diplomatic staff through management of sensitive documentation and operational tasks with confidentiality and precision.
Education
Gateway Assessor Training
Citizens Advice St Albans
St Albans, UK 03.2020 - 09.2020
Bachelor Degree - Law
West University
Timisoara, Romania 10.2000 - 07.2005
A-Levels -
William Shakespeare Bilingual High School
Timisoara, Romania 09.1992 - 06.2000
Skills
Consultative approach
Fact-checking and due diligence
Risk mitigation
Data privacy and confidentiality
Knowledge transfer
Conflict resolution
Document verification
Problem solving
Strategic prioritization
Results orientation
Remote work proficiency
Digital literacy
Professional demeanor
Communication excellence
Languages
English
Proficient (C2)
Romanian
Native
Certification
CERTIFICATE IN BUSINESS ENGLISH, British Council, Bucharest, 2006
ADVANCED ENGLISH LANGUAGE DIPLOMA, University of Cambridge, UK, 2000
Timeline
Remote IT Support Guide
Heart Internet
02.2023 - Current
Customer Solutions Advisor
Osborne for Dacorum Borough Council
10.2021 - 12.2021
Gateway Assessor
Citizens Advice St Albans
09.2020 - 10.2021
Resources Assistant
Sandringham School
04.2020 - 07.2021
Gateway Assessor Training
Citizens Advice St Albans
03.2020 - 09.2020
Office Assistant
YPKA Consultancy
04.2015 - 04.2020
Administrative Secretary
Embassy of Ireland
08.2008 - 10.2008
Legal Secretary
Cornel Tabarta Law Office
04.2005 - 07.2013
Bachelor Degree - Law
West University
10.2000 - 07.2005
A-Levels -
William Shakespeare Bilingual High School
09.1992 - 06.2000