Cindy Lee

Currently living, immersing and working in Eastern Europe with my husband. We are building a business online and cultivating community with local groups. We have also started a podcast, and are holding workshops and mini retreats.

An employee-owned company making the transition for companies and relocating employees 'less stressful and more successful.' Tailored and flexible solutions for the relocation process

• One-on-one counseling and coordination of complex domestic relocations for transferees relocating with their companies domestically and internationally
• Managed transferee moves, including timelines, partner/vendor coordination and milestones within set deadlines
• Focused and tailored customer experience and support for 5-10 clients and dozens of transferees

Facilitated the education and career development life cycle for military spouses through Spouse Education and Career Opportunities (SECO) program

• Collectively handled 100's of incoming calls from military spouses a month, while ensuring high quality standards set by DoD contract requirements
• Served as Call Center Monitor, providing guidance and resources for staff, and monitored center activities for coverage to meet service levels
• Trained and mentored new advisors; provided guidance, resources and constructive feedback to support the learning process from the individual perspective
• Wrote clear and concise after-call CMS notes capturing the purpose and context
• Advocated for spouse clients and team members, with positive feedback from spouses for genuine quality of care, professionalism, and critical thinking/problem solving
• Focused on process improvement and identified needs across departments

Helped to shape and develop the advising program for over 350 international and domestic students at over two campuses and online in graduate and undergraduate programs

• Served as Designated Student Official (DSO), advising international students to ensure compliance to maintain their F-1 student status
• Presented and co-facilitated New Student Orientations
• Developed an extensive online resource guide for students to access important relevant information
• Career services: helped to build partnerships with businesses to connect students with pre and post-employment opportunities, including business shadowing tour to Amazon distribution center for business students over two campuses.
• Conflict resolution management using counseling/coaching skills to address sensitive student issues with discernment
• Monitored and maintained F-1 international student records and reporting requirements; guided students through complex immigration and visa requirements
• Conducted one-on-one consultations for work visas (OTPs), contributing to successful applications
• Chair of the Intercultural and Diversity Committee: spearheaded process and event planning, outreach and implementation
• Project management of application for approval process with Veterans Affairs (VA)
• Staff to the Governance Board: coordinated meetings, agenda, and communication of important information
• Committee member for WASC accreditation task force involved in supporting process of regional accreditation-at the time in eligibility phase, pursuing candidacy

Provided liaison services for agencies and businesses (including Fortune 500 companies) to locate appropriate veteran job candidates by accessing a proprietary 1.2M+ veterans member database

• Communicated with clients through fulfillment implementation process using Salesforce and responded to client queries for information and services
• Strategic outreach and building client relationships to engage and connect sales team; created partnerships to employ veterans to advance and transition their careers to the private sector
• Welcomed new employer clients with on-boarding process, incorporating technical and software walk-throughs in virtual sessions while nurturing existing client relationships
• Helped coordinate multiple career fair events nationwide, including event needs and location information

Used online reference sources to incorporate and verify over 1 billion broadcast prime video on demand and 200M digital download transactions per year

• Enhanced content quality by conducting thorough research and content management
• Monitored and provided feedback on content management user interface
• Spearheaded effective marketing of events to staff, drafting internal printing and electronic communications
• Coordinated Health and Community Fair event with over 300 attendees and 25 vendors
• Member of events committee organizing employee appreciation events, enhancing employee engagement and morale

Taught individual and group literacy program to primarily ESL students, using the Literacy Links program for phonics, seeing an increase in student scores, motivation, and reading, writing, and speaking ability in English.

• Successfully taught hundreds of students leading to average of 80% increase in competency by end of the program.
• Managed admissions inquiries and new student orientations.
• Forged positive relationships with parents and students by monitoring progress and communicating and engaging with parents and schools; current students/parents frequently wanted to continue working with me.
• Training and ongoing support of new tutors.