Ciprian Boureanu

Responsible for design and execution of optimized service solutions. Defining high- level/low-level scope, cost estimates, risks and assumptions for a strategic approach that aligns with the organization's goals and objectives, to ensure maximum cost-efficiency and value for the company

• Increased profit margins with 3% by effectively controlling budget and optimizing services.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Proof of Concept or Laboratory to show potential customers benefits and advantages and encourage purchases.
• Maintained an up-to-date understanding of emerging trends within target sectors, positioning our solutions effectively against evolving customer needs.
• Achieved consistent growth in solution sales through proactive prospecting in countries like Germany, France or Switzerland for Deployment Services, Network Planning and Technical Support Services.
• Coordinated multi-department teams of 13-19 members, combined with extensive field expertise and a customer-centric approach, I consistently secure annual initiatives worth $100 million across Europe ensuring delivery of RFP responses within specified timelines.

Project: Telia and Telenor Network in Denmark

• Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
• Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
• Achieved consistent compliance with industry regulations by conducting thorough audits and ensuring adherence to standards.
• Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
• Reduced defect rates through meticulous inspection and proactive identification of potential issues.

Project: Darwin EE ( Everything Everywhere) UK - Remote

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Managed 25 teams on a Rollout Project (Swap), ensuring project execution with meticulous record-keeping to monitor and control progress against a project plan.
• Participated in daily meetings to craft project plan with delivery team, contributing at successful project execution with more than 55 sites completed each week.

Project: O2 Telefonica UK

• Performed telecommunication and networking business evaluations.
• Researched and recommended network and data communications hardware and software.
• Installed and maintained organization's telephony network.
• Established data security plan and robust data recovery strategies.
• Executed installation, commissioning, acceptance activities, troubleshooting and final updated documentation for more than 300 sites in England

Project: T-Mobile Germany

• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Installed wiring, cabling and networking hardware on customer premises.
• Read blueprints and schematics to correctly place equipment.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Responded to service requests during and after business hours.
• Installed and configured new devices and system components.