Ciubotaru Mirela Ioana
Bucharest
Summary
Results-driven and adaptable professional with over 4 years of diverse experience in technical promotions, customer support, product management, and sales. Expertise in managing cross-functional projects while delivering exceptional client support and enhancing operational efficiency. Recognized for strong analytical and problem-solving skills, along with excellent communication abilities, enabling success in fast-paced environments. Committed to leveraging a unique blend of technical knowledge and interpersonal skills to drive business growth and foster lasting client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Promotions Coordinator
ARRISE powering Pragmatic Play
10.2023 - Current
- Coordinate and execute promotional campaigns for a leading iGaming company.
- Ensure technical accuracy of campaigns while collaborating with marketing and product teams.
- Provide technical briefings, monitor campaign performance, and optimize delivery.
Technical Support Agent
Skywind Group
08.2022 - 07.2023
- Delivered customer and technical support for online gaming solutions.
- Handled troubleshooting, issue escalation, and ensured customer satisfaction.
- Utilized Office 365, CRM systems, and data analysis to improve support efficiency.
Product Manager
S.C. Vivomag S.R.L.
10.2021 - 03.2022
- Managed product lifecycle including content writing, marketing operations, and billing systems.
- Improved product visibility through photo editing and e-commerce optimization.
- Collaborated with sales and marketing teams to achieve growth targets.
Telesales Agent
CGS Romania
01.2021 - 04.2021
- Promoted and sold IT and telecom products via outbound calls.
- Maintained CRM records and ensured proactive client communication.
- Developed strong negotiation and sales-closing skills.
- Remote
Customer Adviser
eMAG
11.2019 - 01.2021
- Provided customer service and sales support for Romania’s largest e-commerce platform.
- Resolved issues related to CRM and Mediatel systems with efficiency.
- Built strong customer-vendor relationships to enhance loyalty.
Education
Economic Studies
Colegiul Economic 'Viilor'
01.2019
Diploma de Bacalaureat - undefined
07.2015
Skills
- Campaign Management
- Promotional planning
- Marketing Tools
- Data Analysis
- Product Knowledge
- Technical Briefing
- Software QA Testing
- Customer Support
- Analytical Problem Solving
- CRM Systems
- Partner Relations
- Communication
Certification
- Digital Marketing Basics (Apr 2021)
- Driver’s License – Category B (Jun 2022)
Languages
Romanian – Advanced
English – Advanced
Timeline
Technical Promotions Coordinator
ARRISE powering Pragmatic Play
10.2023 - Current
Technical Support Agent
Skywind Group
08.2022 - 07.2023
Product Manager
S.C. Vivomag S.R.L.
10.2021 - 03.2022
Telesales Agent
CGS Romania
01.2021 - 04.2021
Customer Adviser
eMAG
11.2019 - 01.2021
Diploma de Bacalaureat - undefined
Economic Studies
Colegiul Economic 'Viilor'
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