Hi, I’m
Clara Ganea
Project Manager
Bucharest,B
Summary
Dynamic Project Manager with a proven track record at NobelBiz, excelling in client relationship management and strategic business development. Successfully led cross-functional teams to enhance customer satisfaction and drive project success. Skilled in project coordination and fostering innovation, delivering tailored solutions that exceed client expectations.
With over 15 years of experience across industries such as telecommunications, financial services, and software solutions, I have built a strong foundation in driving business growth and operational success.
Overview
17
years of professional experience
3
Languages
Work History
NobelBiz
Project Manager
04.2023 - Current
Job overview
- Responsible for leading the development and implementation of the OMNI contact center software solution for clients
- Lead the project by understanding client requirements, collaborating with cross-functional teams, and creating customized implementation plans.
- Enhance customer satisfaction and build strong client relationships through effective communication at all organizational levels.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Nobel LTD
Director of Business Development
04.2020 - 03.2023
Job overview
- Lead expansion strategies for the Romanian market, driving revenue growth and increasing market share.
- Oversee the entire business development cycle, from prospecting and client acquisition to contract negotiation and relationship management.
- Collaborate with the marketing team to increase brand visibility and generate qualified leads through tailored campaigns.
- Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
- Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
- Conducted comprehensive market research studies to identify untapped opportunities for growth within the industry landscape.
- Enhanced company''s market presence through targeted networking events and relationship building.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Nobel Financial
Director of Business Development
07.2019 - 06.2020
Job overview
- Develop and execute strategies to drive revenue and expand market share for the Money Transfer Division
- Build and maintain relationships with key stakeholders, including financial institutions, regulators, and technology partners.
- Identify and capitalize on new market opportunities.
- Lead business development efforts to increase customer acquisition, retention, and brand presence.
- Monitor industry trends, compliance regulations, and competitor activities to refine strategies.
- Collaborate with product and marketing teams to create tailored offerings that meet market demand.
Vox Carrier
Senior Business Development Associate
07.2016 - 06.2019
Job overview
- Develop, present and implement plans for acquiring new partners.
- Proactively and systematically pursue adding new partners and new business opportunities for channel business.
- Make contracts with potential clients to create new business opportunities.
- Administrates the pre-commercial phase of the Interconnection Agreements.
- Coordinates the negotiation of the international Interconnection Agreements.
- Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contracts requirements with business operations.
- Prepares Addendum's to the Interconnection Agreement.
- Coordinates marketing activities, including product brochures, shows logistic, market research;
- Creating and distributing of newsletters and articles; Website and social pages maintenance.
Vox Carrier
Business Development Associate
06.2015 - 07.2016
Job overview
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Engaged with customers to build business relationships.
- Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions.
- Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
Lucienne Home Interiors
Shop Director
11.2010 - 04.2015
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Personal involvement in client counseling, and specific activities of the sales process: taking orders from customers, processing and transmission to suppliers, supervision order, arranging and coordinating internal and external transport, preparing goods orders.
- Research activity on specialized market for new suppliers in order to satisfy the company's demands of goods and services.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Daily elaboration of the primary accounting documents (cash register report management, NIR's, money).
- Maintenance of the online store www.lucasa.eu
SC ABC Mobila Activ SRL
Sales Representative
04.2010 - 10.2010
Job overview
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
SC Look Furniture Decor SRL
Assistant Manager
03.2009 - 12.2009
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily operations to maintain store cleanliness and organization.
SC Brooklyn Investment SRL
Sales Assistant
09.2008 - 02.2009
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Education
Google
Course from Google Project Management
04.2001
University Overview
- Completed Coursework: Foundations of Project Management
- Completed Coursework: Project Initiation: Starting a Successful Project
- Completed Coursework: Project Planning: Putting It All Together
- Completed Coursework: Project Execution: Running the Project
- Completed Coursework: Agile Project Management
University of California, Irvine
Course from Project Management Principles And Practices
04.2001
University Overview
- Completed Coursework: Foundations of Project Management, 2023
- Completed Coursework: Initiating and Planning Projects, 2023
- Completed Coursework: Budgeting and Scheduling Projects, 2023
- Completed Coursework: Managing Project Risks and Changes, 2023
SNSPABucharest
Master Degree from Public Administration
04.2001
SNSPABucharest
Bachelor's Degree from Public Administration
04.2001
University Overview
- Completed Coursework: Administrative Law
- Completed Coursework: Public Management
- Completed Coursework: Civil Law
- Completed Coursework: Financial and Fiscal Law
- Completed Coursework: Public Finance and Budget Administration
Skills
Project Coordination
Volunteering
My commitment to social responsibility began in 2016, when I took on the role of coordinating the Corporate Social Responsibility (CSR) activities at the company I worked for. This experience ignited a passion for giving back, leading me to volunteer in various social projects.
In 2020, I volunteered in the G4D-DSPB project, a call center initiative designed to manage the COVID-19 pandemic response for the Bucharest Public Health Directorate. The project's main objective was to provide support and information to those affected by the virus, including people who were infected or in direct contact with infected individuals. We worked to implement strategies to reduce the spread of the virus while giving the DSP teams the necessary time to process requests and make critical decisions.
As part of this project, I learned the value of collaboration and compassion: "We learned that where an open heart meets a similar mind, the situation will improve. And we have continued to learn to be extremely grateful for the generosity of those who give time, energy, and knowledge for the good of all." – G4D
In 2022, I was honored to be part of the team that founded and managed the Solidarity Call Center, which provided essential assistance to Ukrainian citizens arriving in Romania in the wake of the war. This initiative allowed me to hone my problem-solving and communication skills while supporting those in need during a global crisis.
More recently, in 2024, I became a founding member of the MEA Association (MEDIU EDUCAȚIE ACTIVISM). This organization was established to promote civic engagement, education, human rights, environmental protection, and the responsible use of technology. Through my involvement, I hope to be able to successfully advocate for causes such as social responsibility and the well-being of vulnerable populations while encouraging both individual and collective action to drive positive change.
Timeline
Project Manager
NobelBiz
04.2023 - Current
Director of Business Development
Nobel LTD
04.2020 - 03.2023
Director of Business Development
Nobel Financial
07.2019 - 06.2020
Senior Business Development Associate
Vox Carrier
07.2016 - 06.2019
Business Development Associate
Vox Carrier
06.2015 - 07.2016
Shop Director
Lucienne Home Interiors
11.2010 - 04.2015
Sales Representative
SC ABC Mobila Activ SRL
04.2010 - 10.2010
Assistant Manager
SC Look Furniture Decor SRL
03.2009 - 12.2009
Sales Assistant
SC Brooklyn Investment SRL
09.2008 - 02.2009
Course from Google Project Management
04.2001
University of California, Irvine
Course from Project Management Principles And Practices
04.2001
SNSPA
Master Degree from Public Administration
04.2001
SNSPA
Bachelor's Degree from Public Administration
04.2001
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