Claudia Serb
Oradea,
Summary
Energetic and optimistic customer service representative with 4 years of professional experience assisting customers in solving issues.
Passionate about technology and driven to learn, I am committed to professional development and maintaining a strong work ethic. I thrive in fast-paced environments and embrace opportunities to learn and grow both personally and professionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
FOUNDEVER
04.2022 - Current
Social Media Care Representative
- Collaborating with the social media team to address customer concerns and provide timely and accurate information.
Tier 1 Customer Care Representative
- Successfully handled a high volume of customer inquiries via live chat, maintaining a customer satisfaction rating of over 95%.
- Maintained accurate records of customer interactions and inquiries in the CRM system.
Customer Care Service
Digi RCS-RDS
10.2019 - 03.2022
- Successfully handled a high volume of customer inquiries via live chat, maintaining a customer satisfaction rating of over 95%
- Maintained accurate records of customer interactions and inquiries in the CRM system.
Education
Bachelor's Degree - Accounting
UNIVERSITY OF ORADEA
High School Diploma -
Colegiul Național "MIHAI EMINESCU"
OradeaSkills
- De-escalation Techniques
- Efficient and Detail-Oriented
- Patient and Empathetic
- Flexible and Adaptable
- Reliable
- Strong communication
Certification
- ECDL Profile Certificate
- Cambridge Certificate (Cambridge English Advanced)
- German language certification (Deutches Sprachdiplom)
- Volunteer work at "Viata cu Autism" Organization
Languages
English
Advanced (C1)
German
Elementary (A2)
Timeline
Customer Service Specialist
FOUNDEVER
04.2022 - Current
Customer Care Service
Digi RCS-RDS
10.2019 - 03.2022
Bachelor's Degree - Accounting
UNIVERSITY OF ORADEA
High School Diploma -
Colegiul Național "MIHAI EMINESCU"
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