Claudia Luminita Voicu

· Process and manage billing activities, including invoicing, credit memos, and adjustments, in a timely and accurate manner.

· Review billing data for accuracy, completeness, and compliance with company policies, regulatory requirements and contractual terms.

· Update billing system with new customer information or changes to customer information.

· Investigate and resolve billing discrepancies and issues to ensure customer satisfaction and prompt payment.

· Collaborate with cross-functional teams to address customer inquiries and resolve billing-related concerns.

· Monitor outstanding WIP and work with the Project Manager to ensure timely invoicing and payments.

· Conduct regular data analysis and reconciliation to identify trends and opportunities for process improvement.

· Assist in month-end closing activities and support the finance team with revenue recognition processes.

· Ensure the maintenance and organization of billing records and documentation.

· Contribute to process optimization initiatives to enhance billing efficiency and accuracy.

• Led by example in completing all tasks with energy and enthusiasm, fostering a positive team mindset
• Mentored and supported new employees to maximize team performance
• Effectively delegated tasks across large teams, ensuring consistent achievement of daily KPI targets
• Completed checklists to maintain impeccable service areas
• Collaborated with management to prepare for upcoming production activities with adequate staffing and resources
• Assigned production tasks to the appropriate operators and assembly teams
• Identified and resolved staffing and resource deficiencies impacting company production
• Monitored employee behavior and enforced standards to ensure consistency and safety compliance
• Maintained workplace safety by adhering to occupational health and environmental requirements
• Managed over 500 employees and developed a team of 7 to ensure all data and administrative requirements were up to date.

• Verified supplier certificates and generated final conformance

certificates before sign-off and shipping.

• Performed accurate physical and visual inspections of raw materials,

components and subassemblies according to inspection plans

• Created detailed scientific reports for improved testing research.

• Checked raw materials' quality met manufacturing requirements.

• Utilized non-destructive testing methods for minimized waste.

• Tested and classified materials according to detailed specifications.

• Examined samples for conformance with agreed quality criteria.

• Removed faulty products and parts for repair or recycling.

Inspected and maintained production machinery and parts for

optimized productivity.

• Prepared correct sample quantities for analysis.

Maintained specification conformance through rigorous product

testing.

• Recorded accurate test data for thorough, reliable reference.

• Coordinated polished and professional reception for guests

Improved business revenue through strategic hotel marketing and

promotional activity

• Actioned customer feedback to improve hotel services and facilities

•Accommodated guests with diverse needs based on current room and personnel availability

• Promoted local entertainment and dining venues in partnership with

area businesses

• Maintained strict security standards to protect guests, staff and

property

• Oversaw daily hotel operations and promptly fixed issues or process

issues with

• Organized timely and professional housekeeping services before,

during and after guest stays

• Monitored hotel market pricing and activity to remain competitive

• Trained staff in delivering first-class service for exceptional customer

• Verified supplier certificates and generated final conformance

certificates before sign-off and shipping.

• Performed accurate physical and visual inspections of raw materials,

components and subassemblies according to inspection plans

• Ensuring all the orders were finished on time.

• Conducted thorough inspections on first articles, customer returns and staged products for policy compliance.

• Examined samples for conformance with agreed quality criteria.

• Reported production issues for swift remedy, eliminating operational disruptions.

• Checked raw materials' quality met manufacturing requirements.

• Prepared correct sample quantities for analysis.

• Recorded accurate test data for thorough, reliable reference.

Inspected and maintained production machinery and parts for

optimized productivity

• Trained and supervised team to deliver on store sales targets

• Resolved complex customer enquiries, disputes and complaints

• Delivered quality service with friendly and professional demeanor

• Revamped store appearance, including merchandising and displays,

signage, decorations and cleaning to reflect seasonal trends and store

branding

• Oversaw stocktakes to achieve accurate inventory and pricing

• Overhauled staff training programme to elevate delivery of

outstanding customer service

• Oversaw processing and organization of incoming shipments

• Evaluated team performance and handled disciplinary actions

• Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations

• Reorganized sales floor to improve visual merchandising displays

• Managed cash and reconciled tills with rigorous security measures

• Fostered positive relationships with customers and suppliers

Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties

• Delegated work based on sales targets and individual employee

strengths

• Forecasted sales performance to effectively budget and order stock

•Coached and mentored store team members to achieve multiple

promotions

• Enthusiastically interacted with customers and executive leaders to

boost sales and team morale

• Completed audits and risk assessments to achieve regulatory

compliance

• Prioritized in-store sanitation, safety and health by raising standards

and conducting regular inspections.