Claudiu Amza
Financial Crime / KYC / Compliance AML & CFT
Craiova
Summary
Encouraging Team Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Lead KYC Investigations
ING
12.2023 - Current
- Coordinate and monitor pre/post transactions monitoring processes and name screening/adverse media searches performed within the Alert Handling department
- Review and update the Alert handling procedures
- Perform quality assurance for the alert handling processes; identify poor quality and perform training to the staff under coordination in order to increase the quality of alerts handled
- Coordinate the reporting activities, both internal and at ING group level
- Direct involvement in analyzing, defining requirements and perform user acceptance tests for the applications used for activities under coordination
- Constant improvement of the Alert Handling processes in terms of efficiency, performance and quality.
- Recruitment of new staff within the Alert Handling department
- Performance management: 1:1, coaching,appraisals and monitoring of staff performance in order to achieve the main KPIs
- Monitor and analyze volumes and prioritization of team’s workload, including allocation of tasks
Financial Crime Team Leader
Satispay
05.2023 - 08.2023
- Daily management of Financial Crime Team
- Management of transactional alerts
- Reporting of STR/SARs to applicable Financial Intelligence Units
- Constant improvement of internal processes and projects
- Performing suspicious activity monitoring
- KPI reporting
- Alerts queue management: ensure workload is appropriately attributed to Financial Crime unit employees
KYC Anti Fraud Team Leader
Crypto.com
01.2021 - 12.2022
- Day to Day management of KYC team
- Team and individual performance tracking
- Provide subject matter expertise, gathering data and supporting documents regarding clients from a range of independent sources
- Support KYC teams to identify data and documentation gaps and coach them on researching accordingly
- Support analysts to validate clients' KYC risk profile and raising any points of concern, such as adverse media or PEP hits
- Mentored and guided employees to foster proper completion of assigned duties.
Senior KYC Anti Fraud Analyst
Crypto.com
08.2020 - 01.2021
- Monitor and track outstanding cases to make sure cases are completed within set target dates, escalating where appropriate to the client team
- Provide subject matter expertise to the team in gathering data and supporting documents regarding clients from a range of independent data sources
- Provide support to junior members and training/coaching sessions as instructed by the TL
- PEP and Sanctions screening
- Conducted KYC formality reports on questionable accounts and transactions.
Junior KYC Anti Fraud Analyst
Crypto.com
03.2020 - 08.2020
- PEP and Sanctions screening
- Evaluate new account documentation
- Review policies and procedures
- Proven ability to learn quickly and adapt to new situations
Gamer Support Specialist
TELUS International Europe
03.2017 - 02.2020
- Analyze different issues and their causes to provide the best possible solutions to players
- Transaction monitoring and escalation of red flags to relevant department
- Applied effective time management techniques to meet tight deadlines.
- Provide training on player behavior and tech to new joiners
- Strengthened communication skills through regular interactions
Education
Bachelor’s Degree - Industrial Engineering
"Stefan Odobleja" College
Craiova, Romania 01.2010 - 04.2012
Certificate in Advanced English - English
University of Cambridge
Bucharest, Romania 01.2009 - 04.2010
Skills
Team building and leadership
Timeline
Lead KYC Investigations
ING
12.2023 - Current
Financial Crime Team Leader
Satispay
05.2023 - 08.2023
KYC Anti Fraud Team Leader
Crypto.com
01.2021 - 12.2022
Senior KYC Anti Fraud Analyst
Crypto.com
08.2020 - 01.2021
Junior KYC Anti Fraud Analyst
Crypto.com
03.2020 - 08.2020
Gamer Support Specialist
TELUS International Europe
03.2017 - 02.2020
Bachelor’s Degree - Industrial Engineering
"Stefan Odobleja" College
01.2010 - 04.2012
Certificate in Advanced English - English
University of Cambridge
01.2009 - 04.2010
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