Claudiu Dragu
Junior IT Operations Support
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Junior IT Operations Support
Sezamo
Stefanestii de Jos, Ilfov
08.2022 - Current
- Installed and configured computer systems.
- Diagnosed hardware and software faults and solved technical and application problems, either remote or on site.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
IT Help Desk Technician
RCS RDS
Bucharest
08.2020 - 08.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted with updating technical support best practices for use by team.
- Created support documentation that enabled new users and colleagues to extend skills, leverage system features and find resolutions to questions without intervention from support team.
L2 Business Technical Support
Auchan
Bucharest
04.2020 - 07.2020
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Providing Level 2 Support remotely for the supermarkets from all countries.
Technical Support Agent
Bitdefender
Bucharest
03.2019 - 03.2020
- Provided Level 1 technical support to Bitdefender customers via email, live chat or phone call.
- Documented support interactions for future reference.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical customers.
Education
Bachelor of Science - Mathematics And Computer Science
University of Bucharest
Bucharest 10.2017 - 06.2021
High School Diploma -
Colegiul National "Costache Negri"
Galati 09.2013 - 06.2017
Skills
Hardware and software installation
undefinedHealthy Lifestyle, Self Development, Football, Driving
I have had a lifelong interest in football, which has helped me develop my communication, leadership and teamwork skills. My passion for sports also lead me to having a healthy lifestyle. I truly believe in the saying "Knowledge is power" so I love reading books about self development and I consider myself a continuous learner.
Timeline
Junior IT Operations Support
Sezamo
08.2022 - Current
IT Help Desk Technician
RCS RDS
08.2020 - 08.2022
L2 Business Technical Support
Auchan
04.2020 - 07.2020
Technical Support Agent
Bitdefender
03.2019 - 03.2020
Bachelor of Science - Mathematics And Computer Science
University of Bucharest
10.2017 - 06.2021
High School Diploma -
Colegiul National "Costache Negri"
09.2013 - 06.2017
Similar Profiles
Mkhululi Wesley HlatshwayoMkhululi Wesley Hlatshwayo
Operations Junior Control Engineer and Acting GM: Operations at ProTrans (Pty) LtdOperations Junior Control Engineer and Acting GM: Operations at ProTrans (Pty) Ltd
Mateusz SobczyńskiMateusz Sobczyński
Junior System Support at Asahi Europe & InternationalJunior System Support at Asahi Europe & International
Kamvalethu ZithoKamvalethu Zitho
Full-Stack Junior Software Developer & IT Support at ZERO1 SolutionsFull-Stack Junior Software Developer & IT Support at ZERO1 Solutions