Claudiu Balasa
Bucharest
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
4
4
years of professional experience
Work History
Community Manager
Legendary Play
05.2022 - 12.2023
- Main point of contact between the game's community and the company. The communication was done via Discord and ZenDesk tickets.
- Live Ops Events - responsible for coming up with ideas for new in-game & Discord events as well as implementing them and running them alongside current events.
- Game Master - highly involved in game balancing (CSV), website moderation (HTML), Events Planning & Implementing (Python, SQL, JSON), creating, editing and running automated scripts.
- QA Game Testing - manual tester for two mobile games titles (Rivals Esports MOBA Manager. Esports Heroes). The focus was on running functionality tests.
- Community Project Roadmap and Events Planning - High organizational skills. Making use of Google Workspace (especially Google Sheets & Docs)
- Monetization Design - assembled new in-game shop packages based on player feedback in order to increase retention and revenue.
- Photoshop Skills - Creating basic banners for announcements and social media. Editing existing banners to fit upcoming events and teasers.
- Social Media Posting Plan - planning and creating content for social media posts (mainly Instagram and Twitter).
QA Test Engineer
Ubisoft
08.2019 - 04.2022
- Running compliance tests as part of the Sony Compliance team. Tests were both manual and automated. Making use of Sony specific tools as well as internal tools and automated scripts.
- Project Ownership - As part of the Sony Compliance team, coordinated a small team while working on Rainbow Six Siege. Worked with multiple levels of stakeholders (Project Closers, Release Managers, QA Leads)
- Highly involved in all the main development stages, from Alpha to Gold on multiple AAA titles. Worked on multiple AAA titles such as: Far Cry 6, Ghost Recon: Breakpoint, Rainbow Six Siege, Immortals Fenyx Rising, Assassin's Creed Valhalla)
- Main point of contact for the validation process and requirements of the said process. Writing validation reports and communicating the status of the validation to the stakeholders.
Education
Bachelor of Science - Psychology
Faculty of Psychology And Educational Sciences
Bucharest, Romania 04.2001 -
Skills
Live Ops Events
Project Planning
Quality Assurance
Programming Languages
Databases
Test Cases
Organizational Skills
Monetization
Timeline
Community Manager
Legendary Play
05.2022 - 12.2023
QA Test Engineer
Ubisoft
08.2019 - 04.2022
Bachelor of Science - Psychology
Faculty of Psychology And Educational Sciences
04.2001 -