Constantin Pop

• Handled around 50 calls per day to address customer inquiries and concerns.
• Developed and maintained courteous and effective working relationships.
• Prepared variety of different written communications, reports and documents.
• Used Microsoft Word and other software tools to create documents and other communications.
• Increased customer satisfaction by resolving issues.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Increased customer satisfaction by resolving issues.
• Handled different calls per day to address customer inquiries and concerns.
• Maintained energy and enthusiasm in fast-paced environment.
• Onboarded new temps by entering employee information into systems.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Prepared variety of different written communications, reports and documents.
• Developed and maintained courteous and effective working relationships.
• Improved operations through consistent hard work and dedication.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• I was working as Key Track Clerk on a computerized system for the access in the apartments and other different technical spaces of the hotel of the State of Department within the US Embassy in Baghdad.
• Before starting to work on this computerized system I was assistant of Trainings Manager having as duties to translate the trainings from english in Romanian language for the Romanian workers, also, cameraman for recording the meetings between the contractors who built the compound of the new Embassy to the specialists of PAE the company providing the maintenance of the new US Embassy.

• Participated in team-building activities to enhance working relationships.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Created plans and communicated deadlines to complete projects on time.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Collaborated with team members to achieve target results.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked with customers to understand needs and provide excellent service.
• Delivered services to customer locations within specific timeframes.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Resolved problems, improved operations and provided exceptional service.
• THIS WAS A PART-TIME COLLABORATION BETWEEN 1997 TILL JULY 2006 I mean a second job.

• Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
• Entered data into system and updated customer contacts with information to keep records current.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Enforced company policies and procedures.
• Identified communication channels to set roadmap to distribute information.
• Arranged meetings and appointments and updated records to assist management.
• Performed research and data entry to support operations.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
• Also, guide for the visitors and guests for english and french language.
• Due to my qualification as NDtesting with Rx rays for a few couple of times I was included in the team of National History Museum for investigations of paintings from the collection of Mucharets Museum.

Due to professional course at the Institute for Nuclear Technologies I was doing non-destructive testing of the welds of the pipelines for the nuclear plant at Cernavoda, Romania.

• Collaborated with team members to achieve target results.
• Identified issues, analyzed information and provided solutions to problems.
• Worked flexible hours across night, weekend and holiday shifts.
• Maintained excellent attendance record, consistently arriving to work on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved problems, improved operations and provided exceptional service.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.