Summary
Overview
Work History
Education
Skills
Timeline
Generic
Constantin-Razvan Cretu

Constantin-Razvan Cretu

Bucuresti

Summary

I am a dedicated and passionate professional who wants to broaden my horizons. I have built a career that focuses on communication, dedication, interest and ability to relate to clients in critical situations. Beyond professional experience, I define myself by key qualities such as adaptability, team spirit and versatility. I am always looking for opportunities to acquire new skills and collaborate on projects that require involvement. I enjoy working in a dynamic environment where I can bring value and contribute to the success of the team.

Overview

7
7
years of professional experience

Work History

Costumer Service Analyst

Teleperformance RO
Bucuresti
09.2024 - Current
  • Handling all incoming customer queries and questions.
  • Providing the appropriate service and information, or referring clients to another department.
  • Resolving customer complaints and issuing refunds as needed.
  • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
  • Providing quotations and checking product availability.
  • Handling payment transactions.
  • Adhering to a company’s policies and procedures at all times when assisting customers.

Mixology Bartender

The Coffe House Concept
Bucuresti
10.2022 - 12.2023
  • Performed routine maintenance and cleaning of bar equipment, ensuring all tools were in excellent working condition.
  • Organised and maintained an inviting bar layout, making selections accessible and appealing to customers.
  • Developed and executed original cocktail menus, incorporating seasonal ingredients and latest mixology trends.
  • Handled customer complaints with professionalism, resolving issues swiftly to maintain a high level of customer service.
  • Implemented strict hygiene and cleanliness standards in bar area, complying with health and safety regulations.

Medical Receptionist

OK Medical Excellence Group
10.2020 - 09.2022
  • First contact person - Direct interaction with patients; ensuring effective communication with them, applying soft skills strategies
  • Scheduling and managing consultation schedules - Responsible for scheduling and managing the appointment schedule for patients
  • Effective use of IT systems to ensure correct scheduling and avoid duplication
  • Communication and negotiation strategies acquired by handling telephone calls and directing them to the appropriate departments
  • Maintaining patient records - Keeping patient records up to date and organising information needed for consultations and treatment - respecting the confidentiality of medical information
  • Managing documents - Managing administrative documents such as medical insurance forms, authorisations and other documents required for medical services.

Call Center Representative

Vodafone
08.2019 - 12.2020
  • Customer support - Handling calls professionally and promptly, providing assistance with service, billing and other subscription-related questions
  • Solving critical situations - Identifying and effectively resolving customer issues, providing appropriate solutions and ensuring that their experience with Vodafone is positive
  • Handling complaints - Applying soft skills: handling customer complaints with empathy and determination, working to find effective solutions and maintaining customer satisfaction
  • Promoting products and services - Informing customers about Vodafone offers and products, encouraging the use of additional services and helping to achieve sales targets
  • Accurate documentation - Carefully filling in details of calls and customer interactions in customer relationship management (CRM) systems
  • Working with internal departments - Communicating effectively with other departments, such as technical, to resolve complex issues and ensure a smooth customer experience.

Front Office Specialist

Medlife SA
02.2018 - 03.2019
  • First point of contact - Warmly welcoming patients and visitors and providing necessary information
  • Scheduling and managing appointments - Efficient scheduling and management of appointments and the calendar, ensuring that resources are optimally used and that everything runs smoothly
  • Managing correspondence - Receiving and distributing correspondence to appropriate departments, keeping accurate records of documents and ensuring that information is communicated effectively
  • Dealing with customer enquiries - Handling customer requests and queries promptly and professionally, providing them with information and directing them to correct departments or resources
  • Managing reception area - Keeping workspace clean and tidy, ensuring a pleasant and representative environment for the company
  • Internal collaboration - Communicating effectively with internal departments to ensure proper coordination between front office and other aspects of the business.

Education

High School Diploma - Social Science

Nichita Stanescu High School
Bucharest, B
06-2018

Economy, Commerce And Tourism Services

Christian University "Dimitrie Cantemir"
Bucharest, B

Skills

  • Microsoft Office
  • Romanian
  • English
  • Negotiating
  • Excellent communication skills
  • Attention to detail
  • Customer engagement
  • Sales persuasion
  • Telecommunication etiquette
  • Document management
  • Live chat support
  • Data Entry
  • Multi-tasking in IT systems
  • Persuasive communication
  • Organisational awareness
  • Social media customer support
  • Customer support strategy
  • Zendesk
  • Atlassian Confluence
  • Jira
  • Team management

Timeline

Costumer Service Analyst

Teleperformance RO
09.2024 - Current

Mixology Bartender

The Coffe House Concept
10.2022 - 12.2023

Medical Receptionist

OK Medical Excellence Group
10.2020 - 09.2022

Call Center Representative

Vodafone
08.2019 - 12.2020

Front Office Specialist

Medlife SA
02.2018 - 03.2019

High School Diploma - Social Science

Nichita Stanescu High School

Economy, Commerce And Tourism Services

Christian University "Dimitrie Cantemir"

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Constantin-Razvan Cretu