Summary

Overview

Work History

Education

Languages

Timeline

Constantin Cristian Ionescu

Bucharest

Summary

Aviation Industry Expert | Strategic Leadership & Process Improvement | Team Development

Results-driven professional with over 17 years of experience in the aviation sector, including a proven track record at Menzies Aviation. Adept at leveraging analytical skills and a proactive mindset to drive continuous improvement, streamline operations, and support strategic business development. A strong leader in project management, coaching, and team coordination, with a passion for motivating and mentoring diverse teams to achieve operational excellence and deliver high standards of service in multicultural environments.

Overview

years of professional experience

Work History

Station Manager OTP

Menzies Aviation Romania

01.2023 - Current

Led all station operations, ensuring compliance with company standards, airline SLAs, and regulatory requirements while delivering safe, efficient, and high-quality service.
Managed cross-functional teams, overseeing daily performance, resource allocation, and operational readiness across ramp, passenger, cargo, and support services.
Monitored station financial performance, controlling costs, optimizing operational expenditure (OPEX), and aligning with revenue targets to achieve EBITDA and margin goals.
Prepared local operating budgets and rolling forecasts, conducted OPEX analysis, tracked variances, and implemented cost control measures to improve financial performance at station level.
Fostered strong relationships with airline customers and airport authorities, ensuring alignment on service expectations, issue resolution, and long-term partnership success.
Mentored and coached staff at all levels, identifying high-potential employees, nurturing leadership talent, and guiding team members toward personal and professional development goals.
Implemented continuous improvement initiatives, using operational data and KPIs to drive performance enhancements, streamline processes, and improve customer satisfaction.

Commercial Operations Manager - Northern Europe

Menzies Aviation

05.2021 - 01.2023

Coordinated regional RFPs and tender responses, preparing competitive pricing models and aligning negotiation strategies with the commercial team to maximize win potential.
Supported station management with operational input, including labor and GSE demand forecasting, to ensure accurate and cost-effective commercial proposals.
Led the coordination of new business start-ups and project plans, ensuring timely execution and alignment with customer requirements and internal operational readiness.
Conducted CAPEX analysis for GSE investment decisions, evaluating buy vs. lease scenarios to support strategic asset planning and cost optimization.
Collaborated with finance, operations, and commercial teams, providing data-driven insights and developing integrated commercial solutions to support sustainable growth across Northern Europe.

Finance and Planning Support - Northern Europe

Menzies Aviation

01.2021 - 05.2021

Provided financial and planning support across Northern Europe, ensuring effective use of systems and processes introduced through the Operational Excellence Programme.
Contributed to regional tender processes and business development initiatives, supporting pricing strategies and investment appraisals for new and existing opportunities.
Led manpower and GSE planning efforts, delivering accurate forecasts for both ongoing operations and new station start-ups, including greenfield sites.
Monitored Time and Attendance compliance across the region, ensuring accurate labor data reporting and payroll processing.
Drove continuous improvement initiatives, identifying process efficiencies through Lean methodology to enhance operational and financial performance.

General Manager Operations Development - Canada

Menzies Aviation (Canada) Ltd.

09.2018 - 11.2020

Analyzed and enhanced operational performance across ground handling and cargo services within the Canada Region, delivering sustainable and efficient solutions.
Guided station management in operational planning, offering expertise on efficiency, improvement strategies, and development initiatives to elevate overall performance.
Prepared and coordinated regional operational project plans, supporting both existing business requirements and new business opportunities.
Identified gaps and improvement areas through analytical reviews, providing clear, actionable guidance to station leadership for consistent operational excellence.
Collaborated with commercial teams, ensuring accurate and strategic operational input during RFPs and business development opportunities.
Led safety and compliance efforts, fostering a safe working environment aligned with corporate policy, health, safety, and security regulations.
Supported budgeting and forecasting processes, assisting station managers with resource planning, cost efficiency strategies, and long-term operational alignment.

Operational Excellence Manager - Northern Europe

Menzies Aviation B.V.

07.2017 - 09.2018

Led the implementation of internal systems across the Northern Europe region, ensuring consistency, compliance, and alignment with operational goals and company standards.
Coordinated RFP processes with finance and commercial teams, developing competitive airline pricing strategies and identifying strategic advantages for business growth.
Drove continuous improvement initiatives, analyzing operational trends to create or refine processes that enhanced efficiency and service delivery across multiple stations.
Provided cross-functional operational support, collaborating with departments at all levels to resolve challenges and implement best practices region-wide.
Supported internal and external audits, and contributed to successful new business and airport start-up implementations through structured planning and operational readiness.

RSMS Administrator / WorkBridge Super-User

Menzies Aviation Oslo AS

05.2016 - 07.2017

Served as WorkBridge Super-User, administrating all modules related to workforce planning and real-time resource allocation across multiple operational departments.
Configured and maintained the station’s system setup, including the initial build, data structures, and continuous system enhancements for optimal functionality.
Managed and updated complex databases, ensuring compliance with Rules of Engagement, union agreements, local labor laws, and customer-specific service standards.
Generated optimized workforce rosters for over 1,000 employees across five departments, balancing operational demand, compliance, and cost efficiency.
Enhanced real-time allocation performance by creating and refining task checklists, customer profiles, and operational logic for smoother live dispatching.

RSMS Administrator

Menzies Aviation Oslo AS

01.2016 - 05.2016

Oversaw the administration of the RSMS (Internal Primarily System) from an operational standpoint, ensuring accurate and timely data input aligned with airline procedures.
Inserted, updated, and maintained flight schedules within RSMS, aligning operational plans with commercial and financial systems to support accurate billing and reporting.
Validated revenue entries and ancillary service data, guaranteeing all chargeable items were properly captured and recorded for financial reconciliation.
Acted as a key liaison between operational, commercial, and finance departments, translating operational activities into system-compatible financial and commercial records.
Supported process improvements and system updates, providing operational insight to enhance system functionality and accuracy.

Operations Duty Manager

Menzies Aviation Oslo AS

07.2015 - 01.2016

Oversaw daily operational activities across all departments, ensuring compliance with company standards and airline SLAs while driving service quality and efficiency.
Analyzed operational issues and set daily priorities, coordinating with department managers to ensure safe, secure, and timely delivery of all ground handling services.
Monitored and supported shift execution, collaborating with the Planning Team to align workforce deployment with real-time operational demands.
Led by example in upholding health & safety standards, conducting monthly SMART inspections and promoting best practices in line with company policies.
Addressed service deficiencies and staff conduct issues, escalating disciplinary matters and reinforcing a strong safety and performance-driven culture.

Gate Manager / Turnaround Coordinator

Menzies Aviation Oslo AS

04.2015 - 07.2015

Oversaw the safe and timely boarding of passengers, ensuring compliance with company procedures and airport authority regulations for efficient gate operations.
Led and participated in flight briefings and debriefings, coordinating with ramp, cabin, and dispatch teams to align resources and communicate operational updates.
Ensured all ground services were delivered on time, proactively requesting missing services and resolving service shortfalls to prevent flight delays.
Monitored aircraft loading activities, verifying alignment with airline requirements, load instructions, and the final Load/Trim Sheet for safe aircraft dispatch.
Reported operational irregularities, delays, and incidents, and maintained real-time communication with departments to ensure accurate, proactive information flow throughout the turnaround process.

Weight and Ballance Agent / Operations Duty Manage

Menzies Aviation Romania

08.2013 - 04.2015

Supervised daily shift operations, overseeing ground handling staff performance, ensuring task adherence, assigning duties, and maintaining smooth aircraft turnaround processes.
Prepared accurate Weight & Balance documentation and Load/Trim Sheets in line with IATA AHM, company AGOM, and airline procedures to ensure safe and compliant flight dispatch.
Issued Loading Instruction Reports (LIRs) based on load data (passengers, cargo, baggage, fuel) to maintain aircraft balance, optimize fuel efficiency, and ensure proper load execution.
Coordinated all ground handling services, including fueling, baggage, catering, and boarding, while assigning delay codes and investigating root causes to minimize disruptions.
Managed daily and monthly planning, including staff rosters, live resource allocation, and special AD-HOC flight coordination, while promoting health & safety best practices across operations.

Safety Officer

Menzies Aviation Romania

01.2013 - 04.2015

Promoted adherence to ground handling procedures, airline regulations, and aviation safety standards by mentoring frontline teams and supporting station leadership.
Investigated ground incidents and accidents (e.g., equipment collisions, aircraft damage), conducted root cause analysis, and implemented effective CAPs to prevent recurrence.
Conducted daily safety audits across ramp, baggage, and terminal areas, submitting Corrective Action Requests (CARs) for procedural non-conformities.
Monitored implementation of safety bulletins from carriers and corporate safety teams, ensuring alignment with ground operations.
Analyzed incident reports to identify high-risk tasks and operational trends, issuing targeted safety alerts to mitigate hazards on the ramp and in terminal areas.

RSMS Administrator - Romania

Menzies Aviation Romania

01.2012 - 04.2015

Oversaw the administration of the RSMS (Internal Primarily System) from an operational standpoint, ensuring accurate and timely data input aligned with airline procedures.
Inserted, updated, and maintained flight schedules within RSMS, aligning operational plans with commercial and financial systems to support accurate billing and reporting.
Validated revenue entries and ancillary service data, guaranteeing all chargeable items were properly captured and recorded for financial reconciliation.
Acted as a key liaison between operational, commercial, and finance departments, translating operational activities into system-compatible financial and commercial records.
Supported process improvements and system updates, providing operational insight to enhance system functionality and accuracy.

Turnaround Coordinator

Menzies Aviation Romania

02.2010 - 02.2013

Coordinated all aspects of aircraft turnaround operations, ensuring timely departures and compliance with airline and airport regulations.
Liaised with multiple stakeholders, including ground handling teams, flight crew, maintenance, and catering services to synchronize activities and avoid delays.
Monitored turnaround progress in real time, proactively addressing disruptions and implementing contingency plans to maintain operational efficiency.
Ensured adherence to safety protocols and turnaround procedures, conducting pre- and post-turnaround briefings to align all parties.
Maintained accurate documentation and reports, contributing to performance reviews, incident tracking, and continuous process improvement.

Passenger Service Agent

Menzies Aviation Romania

08.2007 - 02.2010

Provided efficient and customer-focused check-in and boarding services, ensuring compliance with airline procedures and maintaining high standards of passenger experience.
Verified travel documents and baggage requirements, assisting passengers with special needs and resolving issues calmly and professionally under time pressure.
Collaborated with ground operations and cabin crew to coordinate smooth boarding processes and meet strict departure timelines.
Handled flight disruptions, delays, and overbooking scenarios with diplomacy and quick decision-making to uphold service quality and passenger satisfaction.
Maintained up-to-date knowledge of airline policies, security regulations, and system procedures, contributing to operational safety and accuracy at the departure gate.

Education

Pre Graduate - Aerospaciale Engineering And Management

Polytechnics University of Bucharest

Bucharest

High School Diploma -

Henri Coanda Aeronautical High School

Bucharest, Romania

06.2007

Languages

English

Bilingual or Proficient (C2)

Spanish

Intermediate (B1)

French

Polytechnics University of Bucharest

High School Diploma -

Henri Coanda Aeronautical High School

Summary

Overview

Work History

Station Manager OTP

Commercial Operations Manager - Northern Europe

Finance and Planning Support - Northern Europe

General Manager Operations Development - Canada

Operational Excellence Manager - Northern Europe

RSMS Administrator / WorkBridge Super-User

RSMS Administrator

Operations Duty Manager

Gate Manager / Turnaround Coordinator

Weight and Ballance Agent / Operations Duty Manage

Safety Officer

RSMS Administrator - Romania

Turnaround Coordinator

Passenger Service Agent

Education

Pre Graduate - Aerospaciale Engineering And Management

High School Diploma -

Languages

Timeline

Station Manager OTP

Commercial Operations Manager - Northern Europe

Finance and Planning Support - Northern Europe

General Manager Operations Development - Canada

Operational Excellence Manager - Northern Europe

RSMS Administrator / WorkBridge Super-User

RSMS Administrator

Operations Duty Manager

Gate Manager / Turnaround Coordinator

Weight and Ballance Agent / Operations Duty Manage

Safety Officer

RSMS Administrator - Romania

Turnaround Coordinator

Passenger Service Agent

Pre Graduate - Aerospaciale Engineering And Management

High School Diploma -

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