Corina Paşc
Huedin
Summary
- Dynamic Commercial Operator with a proven track record at S.C Frisbo Efulfillment S.A, excelling in customer relations and process improvement strategies.
- Solid experience in handling requests, providing personalized support, processing orders and maintaining an excellent customer experience.
- Adaptable, calm and customer satisfaction oriented.
- Skilled in logistics management and conflict resolution, I successfully enhanced customer satisfaction and streamlined operations, leading to a significant reduction in delivery issues.
- Committed to fostering effective communication and staff development.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
S.C Frisbo Efulfillment S.A
02.2019 - 05.2025
- Providing full support to customers (B2B and B2C) on orders, deliveries and returns, via email, phone and Frisbo's internal platform.
- Quick handling and resolution of requests and complaints from national and international customers.
- Working with internal departments (logistics, warehouse, IT) to ensure optimal delivery flow.
- Checking order statuses, AWBs and data integrity in the Frisbo platform and responded to customer requests for products, services, and company information.
- Guiding new customers in using the platform and integrating orders into the system.
- Constant feedback to product team to improve platform functionality.
- Utilizing CRM, ticketing applications and internal systems to track orders and interactions.
- Established positive and effective communication among unit staff, reducing miscommunications, and missed deadlines.
- Acquiring comprehensive knowledge about products and processes
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- reducing the average response time to customer requests by more than 30% by efficiently prioritizing and automating common responses.
- Maintaining a customer satisfaction level of over 95% (according to monthly internal evaluation)
- Active contribution to the onboarding of more than 20 new customers, providing personalized guidance and training in the use of the platform.
- Identified and reported numerous system errors, supporting the technical team in process optimization.
Commercial Operator
ARLIS
10.2016 - 01.2019
- Retail sale of watches and jewellery in specialized shops
- Defining and promoting the idea of investment gold. (e.g. 999.9carat gold)
- Dealing with the identification of gold and counterfeit gold objects by established procedures (e.g. black stone, special solutions for gold identification, diamond identification and diamond carat determination)
- Determining the price of investment gold according to the stock price
- Operating with multiple functions of customized computer systems (e.g. manage billing information)
- Acquiring comprehensive knowledge about products and processes
Child Care Supervisor
OSANA Christian Foundation
10.2013 - 07.2016
- Engaged with children on individual basis to build positive relationships and promote learning.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Supported students in developing self-esteem and self-confidence.
- Established positive relationships with students and families.
- Organized and supervised large and small group activities.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Education
Graduated College, Didn't Take The License. - Department of Foreign Languages And Literatures
"Transilvania" University of Brasov
Brasov, Romania07-2013
High School Diploma -
Theoretical Highschool "Grigore Tocilescu"
Mizil, Romania06-2010
Skills
- Inventory control
- Problem-solving
- Process improvement strategies
- Tracking complaints
- Complaint resolution
- Staff training
- Customer service
- Logistics management
- Client relationships
- Troubleshooting and problem solving
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
S.C Frisbo Efulfillment S.A
02.2019 - 05.2025
Commercial Operator
ARLIS
10.2016 - 01.2019
Child Care Supervisor
OSANA Christian Foundation
10.2013 - 07.2016
Graduated College, Didn't Take The License. - Department of Foreign Languages And Literatures
"Transilvania" University of Brasov
High School Diploma -
Theoretical Highschool "Grigore Tocilescu"
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